Entry Level Quality System Specialist

Boeing•Dallas, TX

5d•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business, is looking for an Entry Level Quality Systems Specialist to join our team in Dallas, TX. This role involves managing the end-to-end processing of customer-generated Quality Notifications (QNs), ensuring compliance with Quality Management System (QMS) and contractual requirements. The specialist will perform initial reviews and containment actions for customer QNs, including verification of part traceability, certification (CoC), lot/batch integrity, and stock segregation. A key aspect of the role is using knowledge of root cause analysis and corrective action of non-conformances to reduce scrap, minimize rework, reduce cost, and improve quality. Accurate documentation of QNs in the QMS with complete detail is essential, as is coordinating cross-functional investigations with various departments to ensure timely resolution. The position also requires verifying the effectiveness of corrective actions and ensuring objective evidence is documented before QN closure. Additionally, the role involves operating powered industrial equipment, monitoring QN aging and backlog metrics, ensuring adherence to material traceability and handling requirements, and participating in continuous improvement initiatives. Knowledge of customer/supplier organizations, processes, and products is also important.

Requirements

1 year or more of related work experience
1 year or more experience operating Powered Industrial Truck (PIT) equipment, including forklift (stand-up & reach truck) and/or order picker (cherry picker).
Excellent problem-solving skills, and communication with other functional areas
Ability to work in a fast-paced environment and work on deadlines
Experience using Microsoft Office Products like Outlook, Power Point, Excel, and Word
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

Ability to manage multiple and competing priorities
Current or previous PIT certification (forklift, reach truck, order picker).

Responsibilities

Manage end-to-end processing of customer-generated Quality Notifications (QNs), ensuring compliance with Quality Management System (QMS) and contractual requirements.
Perform initial review and containment actions for customer QNs, including verification of part traceability, certification (CoC), lot/batch integrity, and stock segregation when required.
Uses knowledge of root cause analysis and corrective action of non-conformances to reduce scrap, minimize rework, reduce cost and improve quality to meet all requirements.
Ensure all QNs are accurately documented in the QMS with complete detail, including defect description, affected part numbers, lot numbers, purchase orders, and customer impact.
Coordinate cross-functional investigations with Warehouse Operations, Supplier Quality, Procurement, and Customer Support teams to ensure timely resolution.
Verify effectiveness of corrective actions and ensure objective evidence is documented prior to QN closure.
Operate powered industrial equipment including stand-up forklift and order picker (cherry picker) to support warehouse operations.
Monitor and manage QN aging, backlog, and response metrics, ensuring adherence to internal KPIs and customer expectations.
Ensure strict adherence to material traceability, shelf-life control, and handling requirements, particularly for aerospace chemicals and regulated products.
Participate in continuous improvement initiatives to reduce defects, improve order accuracy, and enhance overall customer satisfaction.
Knowledge of customer's/supplier's organization, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.