Operations Specialist - Inside Sales Support

SHI International•Somerset, NJ

3d•$55,000 - $90,000

About The Position

The Operations Specialist - Inside Sales Support is an integral part of the sales process by providing dedicated coverage and support to sellers and accounts based on business need. This position will be responsible for the administrative and operational tasks required for effective business coverage.

Requirements

Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Experience in utilizing Microsoft Excel for data analysis, including the use of formulas, functions, pivot tables, and data visualization tools. - Basic
Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic
Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Basic
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
Completed Bachelor’s Degree or relevant work experience required
2-3 years of experience in Inside Sales as an Inside Sales Account Manager or Client Solutions Manager

Nice To Haves

Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis preferred - Basic

Responsibilities

Communicate with Outside/Inside Sales, customers, and SHI internal departments
Assist Sales with current and new business initiative execution
Make updates as needed to customize SHI.com catalogs for customers
Business Intelligence (BI) Reporting assistance
Attend customer-facing meetings or conference calls to gather project/order requirements
Communicate tracking results to the Sales team and customers via emails, BI reporting, Excel, etc.
Frequently updating customers on the progress or issues of orders and services
Enter customer/project-specific purchase orders and provide updates to Sales and the customer on order status
Create pricing quotes for assigned customers based on IT requirements, including new hardware and software product needs, and corresponding services
Assist with managing customers’ upcoming renewals with a focus on consolidating and co-terming
Be proactive with problem resolution by handling product returns, invoicing questions, and customer concerns