Inside Sales Support

GENTEK BUILDING PRODUCTS LTD • Kitchener, ON

2d • CA$25 - CA$28 • Onsite

About The Position

As a Branch Inside Sales Support representative, you love to “ACT”: Acknowledge all customers in person and on the phone; greet them with a smile. Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities. Thank customers after every interaction; we don’t take their partnership with us for granted. In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how to support our customers. General responsibilities include: Customer Service: Greet customers as they enter the distribution branch, or as they call. Answer customer inquiries about the materials and services Gentek provides. Make it easy for customers to do business with us. You are their business partner. Order Processing: Enter and process customer orders through Gentek’s order system. Provide accurate and helpful information about products, availability, and delivery status. Maintain accurate documentation related to customers and orders.

Requirements

• Completed High School certificate a must.
• Able to read and write word and letter/number sequences.
• Must be computer proficient.
• High compliance with standards, requirements, and processes.
• Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees.
• Must be able to multi-task, prioritize, and perform in a fast-paced environment.

Nice To Haves

• Post-secondary education an asset.
• Experience in the building industry (e.g., hardware store, pro-desk) is valuable, but we are willing to train the right candidate.

Responsibilities

• Greet customers as they enter the distribution branch, or as they call.
• Answer customer inquiries about the materials and services Gentek provides.
• Make it easy for customers to do business with us. You are their business partner.
• Enter and process customer orders through Gentek’s order system.
• Provide accurate and helpful information about products, availability, and delivery status.
• Maintain accurate documentation related to customers and orders.

Benefits

• A competitive hourly wage.
• Competitive benefits package.
• Savings Plan with matching company contributions.
• A free and confidential Employee & Family Assistance Program.
• Training & Development/Tuition Reimbursement
• Paid time off: In addition to your vacation, you will have access to paid time for personal matters.
• Fitness Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED