Operations Specialist II

Aon Corporation • Fort Washington, PA

3h • $52,000 - $58,000 • Hybrid

About The Position

The Operations Specialist II with Aon Business Services – Affinity Integrated Services and will support our Specialty Professions Program Fort Washington, PA.
This position is for a hybrid schedule, in office and remote throughout the week.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• 5+ years of business experience, preferably in the insurance industryPrior Insurance industry work experience preferred
• Excellent reading comprehension and strong verbal and written communication skills
• Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams
• Attention to detail with a high level of accuracy and customer service focus
• Demonstrated use of sound judgment skills with solid decision-making abilities
• Ability to multi-task and independently prioritize work
• Strong Independent problem-solving skills and ability to follow established procedures and guidelines
• Basic Math Skills, including accurate computation and reconciliation
• Required to obtain the L&H license within 6 months of hire date

Nice To Haves

• Property and Casualty license preferred
• Some college or relevant work experience preferred

Responsibilities

• Responding to client inquiries: Responsible for responding to client inquiries for new, renewal, and endorsement processes.
• This colleague assesses the needs of the client and can act as advisor or processor, depending on the request. The colleague must be licensed due to the advisory capacity he/she must fill. If the need is transactional, the colleague would process the request based on program rules and underwriting guidelines within the policy management system and then respond in written form. While templates are in place, due to the nature of the request, the colleague will need the ability to revise templates or create freeform responses. Assist with triage for inbound client requests and oversee application processing, reenrollments, endorsements, and claims for multiple Life Health products.
• Financial Transactions Responsible for updating financial transactions (automated and manual) to debit/credit policy accounts depending on the nature of the request, including researching and clearing accounts in suspense. Some transactions may require problem‑solving skills to determine the correct premium or processing steps required based on the customer’s request.
• System Support Once sufficiently trained, assist with user support, training of colleagues, system testing, and the implementation of process or system changes.
• Reporting Assist with reporting tasks as required, including data extraction, tracking, and consolidation into viewable reports.
• Quality Control Conducts regular quality control audits on both external vendor work and internal processing to ensure accuracy and adherence to standard operating procedures. Collaborates with offshore vendor partners to maintain production and quality standards and supports them in reviewing and resolving issues logged in the offshore quality tracker.
• Maintaining Procedures Review and update Standard Operating Procedures (SOP’s), templates, and reference materials to reflect changes in programs, guidelines, or system functionality.
• Special projects as assigned Participate in special projects and initiatives as assigned, including efforts related to various and complex policy and premium adjustments, to support process improvement and operational efficiency.

Benefits

• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees