Operations Specialist I

FIRST FLIGHT FEDERAL CU • Havelock, NC

9h • Hybrid

About The Position

The Operations Specialist I role is FULL-TIME, HYBRID, with an expectation of remote work after a suitable training period and acceptable level of competency has been reached. Candidates/employees must live within one hour drive of a First Flight branch location.

First Flight Federal Credit Union

Behind every great member experience is a team making things work smoothly behind the scenes. If you enjoy solving problems, working with details, collaborating across teams, and keeping operations running efficiently, this could be the role for you.

We’re looking for an Operations Specialist I to join our Operations team and help support the critical systems and processes that keep our credit union moving every day.

Requirements

• Candidates/employees must live within one hour drive of a First Flight branch location.
• Enjoy solving problems and researching issues
• Highly organized and accurate in your work
• Can manage multiple tasks and shifting priorities
• Communicate well with teammates and internal partners
• Comfortable learning systems and technology
• Like working independently while still being part of a team

Nice To Haves

• Associate degree or equivalent combination of education and experience
• Experience in banking, credit unions, accounting, operations, or administrative support is helpful
• Familiarity with Excel, databases, or financial systems is a plus

Responsibilities

• Process ACH transactions, exceptions, returns, and periodic payments
• Handle incoming and outgoing wire transfers
• Support debit card and ATM transaction processing
• Research and resolve account-related issues
• Assist branches and call center teams with operational questions
• Support deceased account processing and IRA transactions
• Process daily check files and exceptions
• Assist with ATM cash ordering and balancing
• Help manage negative account activity and recovery efforts
• Reconcile general ledger accounts
• Track and maintain operational records electronically
• Use Excel and other systems to analyze and organize data
• Partner with teammates across departments
• Step in as backup support when needed
• Help improve operational efficiency and service standards

Benefits

• Your work has visible impact every day
• You’ll learn multiple areas of credit union operations
• Teamwork and cross-training are encouraged
• You’ll build valuable financial operations experience
• Growth and development are supported

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree