Operations Specialist I

Herring Bank•Amarillo, TX

8d•Onsite

About The Position

The Operations Specialist I performs routine operational duties supporting the bank’s deposit products and services. The role processes transactions accurately while complying with bank policies and regulatory requirements. Under the guidance of the Deposit Operations Manager, the employee develops knowledge of banking systems, procedures, and industry regulations. The position is based on-site in an open office environment on the 8th floor of the Civic Office. The schedule is Monday through Friday, with some Saturdays, typically between 8:00 AM and 5:00 PM. This is a full-time, non-exempt position.

Requirements

High school diploma or equivalent.
Strong attention to detail.
Excellent written and verbal communication skills.
Ability to work in a deadline-driven environment.
Basic computer proficiency and willingness to learn new banking systems.

Nice To Haves

Associate’s degree.
0–2 years of banking or operations experience.
Experience with a bank core processing system.

Responsibilities

Process ACH transactions, wire transfers, mobile deposits, ATM exceptions, and returned items.
Assist with NSF processing and exception item handling.
Review and balance daily reports and resolve discrepancies.
Complete daily operational tasks within established deadlines.
Perform account maintenance, including address changes, stop payments, and check orders.
Conduct account research and maintain accurate documentation of account activity.
Respond to operational questions from branch staff and customer service teams.
Escalate complex issues to senior team members as appropriate.
Maintain knowledge of applicable banking regulations, including Regulation CC, Regulation E, and the Bank Secrecy Act.
Follow bank policies, procedures, and audit standards.
Promptly report errors, unusual activity, or control concerns.
Complete assigned training and compliance courses.
Learn department procedures and banking systems under direct supervision.