Operations Specialist I - Dividend and Bond Payments

RBC•Minneapolis, MN

1d•$50,000 - $80,000•Onsite

About The Position

As an Operations Specialist I, you will be a dedicated resource for the Dividend and Bond Payments team. In this role you would use risk management, critical thinking and problem solving skills to provide support for manual, exception-based, complex and/or highly specialized processes. You will review, verify, and record data into technology systems supporting department processes while ensuring adherence to all regulatory and firm policy requirements. If you have exceptional attention to detail, enjoy analytical and fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

Requirements

4-year degree from an accredited university or equivalent OR High school diploma or equivalent and 3 years of job-related experience
Ability to handle multiple priorities in a fast paced and deadline driven environment while working both independently and within a team environment
Advanced customer service skills and strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Effective problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements. Ability to gather and analyze relevant information clearly and effectively with strong attention to detail and confidentiality
Proficient computer skills in Microsoft-based software products including Word, Excel and Outlook

Nice To Haves

4-year degree from an accredited university in business, finance or related field
3+ years business, finance, customer service and/or accounting/bookkeeping experience
Previous experience in the securities or banking industry preferred
Ability to integrate Excel Access databases into daily work

Responsibilities

Execute oversight activities to validate system processes are operating as designed.
Run and analyze reports as required to resolve exceptions while ensuring adherence to all regulatory and firm policy requirements.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC business units, external customers or industry participants. Address escalated questions independently.
Reduce risk and/or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
Provide accurate analysis and processing support for exception-based, complex, and highly specialized processes. Accurately review, verify, and/or record data into technology supporting department processes.
Train and act as a resources for other team members.
Perform other duties and responsibilities as assigned.