Operations Specialist I (Dispatcher/Scheduler)

Centre Area Transportation Authority•State College, PA

3d•Onsite

About The Position

Join Centre Area Transportation Authority (CATA) as an Operations Specialist I (Dispatcher/Scheduler). This role places you at the heart of our transportation network, where every day presents unique challenges and opportunities to make a real difference. You'll play a key role in ensuring efficient and timely transit services for the State College community, enhancing the daily commute experience for countless individuals. As an Operations Specialist I (Dispatcher/Scheduler), your day-to-day responsibilities will be both engaging and impactful. You'll review schedules and ensure optimal bus routes to meet the needs of our riders. Constant communication with drivers is key - you'll be on the phone or via radio to coordinate real-time adjustments and handle any unforeseen issues. You'll respond to customer inquiries and provide essential information about routes and schedules. Problem-solving will be at the forefront of your role, as you'll need to assess and respond to various scenarios that require immediate attention. Additionally, maintaining accurate records and documentation will help you support smooth operations throughout your shifts.

Requirements

Strong communication skills.
Excellent problem-solving abilities.
Ability to remain calm under pressure.
Organizational skills.
Attention to detail.
Adept at time management.
Collaborative spirit.

Responsibilities

Review schedules and ensure optimal bus routes to meet rider needs.
Communicate with drivers via phone or radio to coordinate real-time adjustments.
Handle unforeseen issues that arise during operations.
Respond to customer inquiries and provide information about routes and schedules.
Assess and respond to various scenarios requiring immediate attention.
Maintain accurate records and documentation to support smooth operations.