Operations Specialist - Global Supply Chain

Florida Crystals / ASR Group • West Palm Beach, FL

6d • Hybrid

About The Position

This role is responsible for supporting third-party provider (3PP) operational and financial management activities in support of the North American supply chain network. The position supports key elements of vendor performance management, invoice governance, contract and budget oversight, and continuous improvement initiatives that strengthen service execution, financial accuracy, and process standardization. The updates tools/info to support resolving operational and financial issues, partnering across internal functions and external providers to drive accountability, improve workflows, support strategic projects, and deliver business results.

Requirements

• 2+ years of progressive experience in supply chain operations, planning, budgeting, vendor management, or related business functions.
• Experience managing contract documentation, vendor performance, or related operational processes in a manufacturing, distribution, or similarly complex business environment.
• Strong understanding of financial concepts including budget planning, forecasting, return on investment, cost analysis, and invoice governance.
• Working knowledge of third-party provider relationships, warehousing or distribution operations, and service performance management.
• Advanced proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Strong analytical and quantitative skills, with the ability to interpret data, identify trends, and develop actionable recommendations.
• Excellent written and verbal communication skills, with the ability to engage effectively across multiple levels of the organization and with external partners.
• Demonstrated success in implementing continuous improvement initiatives and managing process-driven work.
• Experience developing, implementing, and managing KPIs and operational performance measures.

Nice To Haves

• Experience using SAP or comparable enterprise systems is preferred.
• Experience supporting budget ownership, accounts payable processes, or P&L-related activities is preferred.

Responsibilities

• Responsible for auditing all 3PP invoices prior to coding them for payment. This includes verifying the accuracy of the rates and the validity of the invoice as well as timely payment.
• Support reporting for major 3PP sites, including productivity, space utilization, service metrics, that provide input to scorecard development, and communicate insights to management to support operational decisions.
• Support, implement, and refine performance standards, standard operating procedures, training materials, and KPIs to drive consistency and accountability across the 3PP network.
• Serve as a primary vendor-facing point of contact for 3PP providers, building effective working relationships and driving issue resolution, service alignment, and performance accountability.
• Support continuous improvement initiatives related to invoice automation, month-end storage validation, assessorial charge verification, and broader process optimization opportunities.
• Support budget-related activities and support administration of third-party provider agreements to ensure financial discipline and operational alignment.
• Manage daily and weekly communications related to 3PP invoices, reports, quality issues, and operational follow-up, ensuring timely response and appropriate escalation.
• Coordinate with internal stakeholders and external providers to support audit scheduling, complaint resolution, report follow-up, and cross-functional execution.
• Assess incoming requests and redirect issues to the appropriate business owners when outside the scope of 3PP operations management.
• Assist in handling of requests for operational capability assessments, capacity insights, and cost estimates related to 3PP providers and network initiatives.
• Partner with Sales, Logistics, Customer Service, Distribution, Planning, Quality, and other cross-functional teams to resolve issues, support business decisions, and implement system or process changes.
• Support Global Supply Chain Operations in managing 3PP transitions, startup activities, closures, and network changes.
• Participate in weekly and monthly operating reviews, providing insights and recommendations related to 3PP operations, service performance, and continuous improvement priorities.
• Support follow-up on quality concerns with 3PP partners, ensuring timely containment, corrective action, and communication with stakeholders.
• Monitor inventory practices and product rotation compliance, driving corrective actions when performance gaps are identified.

Benefits

• About once per quarter within US to visit 3PP sites

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level