Operations Specialist - Campus Engagement (Visit & Event Experience Focus)

RPI Jobs•Troy, NY

48d•Onsite

About The Position

The Operations Specialist – Campus Engagement provides hands-on logistical and operational support for daily campus visit programs, group visits, information sessions, and the student ambassador program. This position ensures visitors have an exceptional campus experience. Rensselaer Polytechnic Institute (RPI), founded in 1824, is the first technological research university in the United States. It combines creativity, science, and technology to address societal challenges and cultivates problem-solvers through rigorous inquiry, disciplined practice, and hands-on application. RPI is located on a 275-acre campus in upstate NY, featuring five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One.

Requirements

High School Diploma or GED required.
Minimum of three (3) years of related experience, or an equivalent combination of education, training, and experience.
Strong organizational and customer service skills
Proficiency with Microsoft Office

Nice To Haves

Working proficiency with SCRM for visitor records and event registration preferred
Familiarity with document imaging operations and CRM data quality standards preferred.

Responsibilities

Plan and staff daily campus visit programs, group visits, and information sessions.
Manages visit logistics including room setups, materials, signage, parking, and wayfinding.
Provides telephone and front desk coverage as scheduled, answering questions, routing calls, handling parent, counselor, and student inquiries, returning main office voicemail/email, and resolving issues within 24 hours.
Provides day-of campus event support including registration check-in, visitor greeting, wayfinding assistance, and troubleshooting.
Assists in the entry of information into Slate to ensure accurate and up-to-date information on applicants, high school counselors, programs, alumni involvement, and related records.
Supports document imaging operations and CRM-related data entry for visitor records, event registrations, and ambassador program records.
Supervises, trains, and coordinates student ambassador tour schedules.
Coordinates catering, facilities, and technology needs as part of event planning.
Maintains visit materials and event inventory.
Assists counselors in the college fair registration process when needed.
Assists with social media content during campus events.
Supports accessibility for campus visitors.
Performs other duties as assigned in support of departmental and institutional objectives.