Campus Visit Coordinator

OSU Rec Sports - Sport. Leadership. Wellness.•Bend, OR

5d•$46,000 - $56,000•Onsite

About The Position

Oregon State University-Cascades is seeking a Campus Visit Coordinator. This is a full-time (1.00 FTE), 12-month, professional faculty position located in Bend, Oregon. This position provides the first point of contact for prospective students and family members visiting the OSU-Cascades campus in Bend. This position runs the daily operations of the Office of Admissions Welcome Center and supervises the admissions tour ambassador team. This position will be required to interface extensively with prospective students both on and off campus. The Campus Visit Coordinator shall be able to explain OSU policies, admissions application and process, financial aid and scholarship application guidelines to prospective students, while identifying systemic barriers faced by students and working with the Director and Assistant Director of Admissions for resolution. The incumbent provides a broad source of information regarding OSU admissions, the transfer process, and student support services for students who intend to eventually enroll at OSU-Cascades. This position manages the daily operations of the campus Welcome Center. This includes overseeing visit coordination for small and large groups, leading the planning and execution for on campus preview days and admitted student events, and managing incoming phone, text and email communication with prospective students. The Campus Visit Coordinator serves as supervisor of 5-10 student tour ambassadors in the Welcome Center’s daily operation while hosting a robust, welcoming and recruitment focused campus visit experience. The OSU-Cascades campus tour functions as a vital tool in the obtainment of various institutional goals. Additionally, this position may manage a recruitment territory to support enrollment growth at OSU-Cascades and OSU in Corvallis. This may include regular outreach and follow-up with prospective students and up to one week of recruitment travel a year. The individual may be responsible for assisting students in assigned territory with navigating the application process, answering questions and assisting with enrollment steps. This position will also help coordinate new student onboarding (orientation) at OSU-Cascades. This will include collaborating with Enrollment Services, Academic Advising, Student Life and other campus partners to create and update content for virtual experiences and in-person event planning.

Requirements

Bachelor’s degree from a regionally accredited institution in a relevant discipline.
Strong interpersonal skills that allow the person in the position to collaborate with a diverse population.
One year professional or related volunteer experience including event planning. 2-3 years of relevant student work or volunteer experience may meet this requirement.
One year of professional experience related to customer service, public speaking and/or public contact. 2-3 years of student experience may meet this requirement.
Ability to communicate effectively verbally in front of small and large groups and to provide workshops, trainings and outreach programs.
Excellent written and oral communication skills.
Strong attention to detail.
Ability to think clearly under pressure and to work with individuals from various cultures, including the ability to handle difficult inter-personal situations with tact and diplomacy.
Must be able to lift 50 pounds or more.
Ability to travel and represent the University.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

Nice To Haves

Bilingual in Spanish
Experience managing or leading staff or volunteers
Professional experience specific to OSU-Cascades/Oregon State University
Experience working in undergraduate admissions/enrollment management
University campus visit experience
Experience working with Slate CRM
Ability to be flexible and operate in a fast-paced and continuously changing environment.