OPERATIONS SERVICES MANAGER - SES - 76002674

State of Florida•Brent, FL

9d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This is a Selected Exempt Service (SES) Opportunity and an Internal Opportunity - FLHSMV Employees Only. To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Requirements

High School Diploma or GED equivalent.
Valid driver’s license in good standing.
Proficiently operate a computer and associated systems/applications such as Microsoft Office applications.
Ability to understand, interpret and logically apply a variety of information and data to cases under review. This includes driving records, investigation reports, FLHSMV policies and procedures, administrative rules and Florida statutes.
Ability to weigh and evaluate a variety of legal and non-legal information and consider numerous factors while making sound, well-informed and objective decisions.
Ability to handle sensitive information with discretion, maintain the confidentiality of information, maintain the trust of subordinates, and uphold the integrity of the administrative review process.
Ability to communicate with others and conduct hearings in a professional and impartial manner, ensuring the integrity of the process and respect for all of the participating stakeholders, to maintain high professional standards and remain calm, courteous and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile or distressed.
Ability to plan and organize time, resources, and workload effectively to maintain office efficiency and meet statutory deadlines.
Ability to manage and motivate a team to produce quality work products and high-level customer service, delegate tasks to create and office that operates efficiently, manage subordinates fairly and provide support where and when needed.
The position is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.

Nice To Haves

At least three (3) years of management experience supervising subordinates.
At least five (5) years of customer service experience dealing with complaints, inquiries, and problem resolution.
Experience related to administrative hearings.
Experience interpreting and applying laws, rules, regulations, policies and procedures.
Associate or bachelor’s degree.

Responsibilities

Oversee the day-to-day operations of a Bureau of Administrative Reviews (BAR) field office.
Ensuring that office operations are running efficiently and effectively.
Communicate with and motivate subordinates.
Provide professional and impartial service to members of the public.
Mitigate and proactively address operational inefficiencies.
Track and monitor hearing caseloads within the office to maintain prompt, high-quality customer service and to satisfy deadlines.
Communicate with stakeholders regarding questions and needs in areas relating to the administrative review process and driver license programs.
Analyze office data, policies and procedures for creation of reports.
Supervise and manage the performance of multiple subordinates.
Lead a team by example.
Identify areas for continual improvement and additional training.
Handle office inventory, purchasing, and other operational needs.
Conduct administrative review hearings under oath to make determinations for possible reinstatement of driver licenses in accordance with Florida Statutes and FLHSMV policies and procedures.