OPERATIONS MANAGER C-SES - 64002610

State of Florida • TALLAHASSEE, FL

1d • $53,917 - $67,130 • Onsite

About The Position

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

Leads the Agency Strategic Planning process, including reporting on the progress of the Agency Strategic Plan; develops and communicates the strategic vision, scope and mission of the Strategic Planning section; assures that organization-wide performance management initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; oversees agency strategic planning and provides leadership for policy development; trains state health office and County Health Department (CHD) staff on planning practices, processes and tools, including but not limited to logic model development and objective creation; and taking lead in evaluating the agency strategic planning process and implementation.

Provides leadership and coordination for the improvement of the organization’s core public health functions and evaluates the impact that process improvements have on public health; researches and develops training programs that focus on enabling the workforce to achieve improvements with priority health concerns. Supervises direct reports including motivating, training, providing guidance and direction; develops expectations and meets with staff regularly to discuss performance, complete performance reviews and disciplinary action, if needed; maintains vacation and work schedules to ensure proper coverage and approves timesheets; ensures all staff complete mandatory training and are offered additional opportunities to develop professionally.

Serves as Division Training Coordinator; participates as a team member or team leader in the design, development and testing of training covering a variety of topics; researches and designs appropriate division-wide training; coordinates capacity building for all levels of management and staff with the Division of Public Health Statistics and Performance Management; serves as an instructor by delivering training in various settings (in-person, virtual, etc.); coordinates training activities and gathers feedback about training effectiveness; communicates feedback and implements improvement to provide a more effective training experience.

Other duties as required.

Requirements

• Knowledge of management principles and techniques.
• Knowledge of strategic planning, process improvement, and quality improvement tools and methodologies (e.g., Lean, Six Sigma, or similar frameworks).
• Knowledge of data collection, analysis, interpretation, and reporting principles and procedures.
• Ability to supervise, motivate, and develop staff.
• Ability to determine work priorities, assign tasks, and ensure timely completion of work.
• Ability to communicate effectively, both verbally and in writing, with diverse audiences.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Ability to analyze complex problems, evaluate options, and make sound decisions.
• Ability to assess budgetary needs and manage resources effectively.
• Ability to formulate policies, procedures, and strategic plans.
• Ability to collect, evaluate, analyze, and interpret scientific, technical, or performance data.
• Ability to prepare clear, accurate, and concise technical reports and presentations.
• Ability to work independently while collaborating effectively as part of a team.
• Ability to understand and apply applicable laws, rules, regulations, policies, and procedures.
• Ability to plan, organize, direct, and manage program activities.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Degree in Public Health, Public Administration, Business Administration, Health Administration, or a closely related field.
• 3–5 years of progressive experience in strategic planning, performance management, or quality improvement, preferably in a public health, government, or large complex organization.
• Demonstrated experience in organization-wide strategic planning processes and developing Agency Strategic Plans.
• Professional certifications such as: Certified Public Health (CPH), Project Management Professional (PMP), Lean Six Sigma Green Belt or Black Belt, Certified Professional in Healthcare Quality (CPHQ) or similar.
• Advanced proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, Excel, or similar).
• Experience designing and delivering training programs on strategic planning, performance management, and quality improvement methodologies.
• Familiarity with Florida state government operations, public health systems, or the Florida Department of Health structure and programs.
• Experience facilitating high-level stakeholder groups, cross-functional teams, and executive-level presentations.
• Proven track record of successfully building organizational capacity in performance management and continuous quality improvement.
• Knowledge of national public health accreditation standards (e.g., PHAB) and performance management frameworks.

Responsibilities

• Supervise, motivate, train, and evaluate employees.
• Plan and direct employee work.
• Develop performance expectations.
• Meet with staff regularly to discuss performance.
• Complete performance reviews.
• Maintain vacation and work schedules, ensuring proper coverage.
• Complete timesheets.
• Lead the Agency Strategic Planning process.
• Report on the progress of the Agency Strategic Plan.
• Develop and communicate the strategic vision, scope, and mission of the Strategic Planning section.
• Assure that organization-wide performance management initiatives are focused and aligned on improving operational and program efficiencies and effectiveness.
• Oversee agency strategic planning and provide leadership for policy development.
• Train state health office and County Health Department (CHD) staff on planning practices, processes, and tools.
• Evaluate the agency strategic planning process and implementation.
• Provide leadership and coordination for the improvement of the organization’s core public health functions.
• Evaluate the impact of process improvements on public health.
• Research and develop training programs focused on workforce improvements.
• Provide guidance and direction to direct reports.
• Complete performance reviews and disciplinary action, if needed.
• Approve timesheets.
• Ensure all staff complete mandatory training and are offered professional development opportunities.
• Serve as Division Training Coordinator.
• Participate as a team member or team leader in the design, development, and testing of training.
• Research and design appropriate division-wide training.
• Coordinate capacity building for all levels of management and staff.
• Serve as an instructor by delivering training.
• Coordinate training activities and gather feedback on training effectiveness.
• Implement improvements to training based on feedback.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree