OPERATIONS SERVICES MANAGER - SES - 76002318

State of Florida•DELAND, FL

4d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This position is responsible for ensuring quality and excellence by managing and evaluating the day-to-day operations of the Bureau of Dealer Services – Deland Office (Brevard, Seminole & Volusia counties). This level of excellence is accomplished by overseeing daily operations, managing Supervisors, assisting with training and meeting productivity goals, providing administrative oversight, seeking and implementing process improvement opportunities and actively providing community outreach to help achieve the Bureau’s desired objectives and goals. The Operations Services Manager (OSM) works closely with Tax Collector Offices, Dealer and Manufacturer Associations and our Law Enforcement partners to answer questions, provide training, resolve issues, and continually improve operations and services being provided. The OSM provides leadership, guidance and oversight by establishing performance expectations, scheduling and monitoring work activities, tracking and reporting process improvement and ensuring accountability. This includes update and implement policies and procedures, process Dealer License Issuance, Titles and Registrations in a timely manner, manage and process Consumer Complaint Investigations, and Compliance Enforcement, and coordinate promotional activities and related work or special projects as assigned for the region.

Requirements

Professional work experience overseeing professional operational activities to include monitoring and ensuring productivity, quality or other program standards are met.
Professional work experience supervising other employees to include scheduling workload, training and mentoring staff, and conducting performance reviews.
Professional work experience interpreting and applying laws, rules, regulations, policies and procedures.
Must have and maintain a valid driver’s license in good standing (no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment; no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment).
Must pass a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI.
Must provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S.
Must provide proof of registration with the Selective Service System or documentation verifying exemption status if required.

Nice To Haves

2 or more years’ experience in the following areas documented in their application:
Ability to work with minimal supervision and effectively manage, mentor and monitor staff.
Effective communication skills, both written and verbal, to include the ability to effectively conduct meetings, provide successful training and present your ideas, plans and recommendations verbally and in writing.
Excellent customer service skills and the ability to establish effective working relationships with others.
Effective organization, multi-tasking and time management skills to include the ability to effectively delegate work assignments and ensure deadlines are met even under difficult situations.
Knowledge of and ability to write, interpret and apply laws, rules, regulations, policies and procedures.
The ability to prepare reports and analyze data.
The ability to analyze, process and implement process improvements.
Experience working with the dealer service industry including tax collector, DMV and/or dealer services offices.
Knowledge of the automotive industry.
Experience in performing/overseeing formal investigations and investigative report writing.
Experience using Microsoft Office including Word and Excel.

Responsibilities

Ensuring quality and excellence by managing and evaluating the day-to-day operations of the Bureau of Dealer Services – Deland Office (Brevard, Seminole & Volusia counties).
Overseeing daily operations, managing Supervisors, assisting with training and meeting productivity goals, providing administrative oversight, seeking and implementing process improvement opportunities and actively providing community outreach to help achieve the Bureau’s desired objectives and goals.
Working closely with Tax Collector Offices, Dealer and Manufacturer Associations and our Law Enforcement partners to answer questions, provide training, resolve issues, and continually improve operations and services being provided.
Providing leadership, guidance and oversight by establishing performance expectations, scheduling and monitoring work activities, tracking and reporting process improvement and ensuring accountability.
Updating and implementing policies and procedures.
Processing Dealer License Issuance, Titles and Registrations in a timely manner.
Managing and processing Consumer Complaint Investigations, and Compliance Enforcement.
Coordinating promotional activities and related work or special projects as assigned for the region.
Applying safety, inspection and regulatory standards to protect people, property and data.