Operations Service Specialist Senior

Huntington National Bank•Flint, MI

30d•Hybrid

About The Position

The Operations Customer Service Specialist Sr - OPS supports internal colleagues and external Huntington customers by processing escalated and highly complex inquiries and/or requests related to Huntington products and services. Duties & Responsibilities: Provides in depth support and guidance to customers and colleagues, leveraging detailed knowledge of procedures. Organizes work flow for designated work group. Reviews the work of others and provides necessary feedback and guidance on problem resolution. Contributes to the setting of team goals in collaboration with group management. Communicates with internal colleagues and external customers via phone, email, and written correspondence; exchanges information and resolves complex issues by researching solutions and identifying the best solution, where multiple non-standard solutions are available. Fully cross trained on all departmental activities and functions; coordinates and provides training of other Operations Customer Service Specialists, as needed. Leads special projects, as assigned; implements new policies and procedures to increase workflow efficiency. Draws complex data from a number of sources and compiles periodic reporting and root cause analysis, as required. Coordinates and reviews overall departmental participation in system upgrades and testing; provides input on the implementation of new technology, and/or enhancements to current technology. Encourages teamwork and collaboration through the use of continuous improvement tools and practices. Other duties as assigned.

Requirements

5 or more years of Settlement and MasterCard experience
Bachelor's Degree

Responsibilities

Provides in depth support and guidance to customers and colleagues, leveraging detailed knowledge of procedures.
Organizes work flow for designated work group.
Reviews the work of others and provides necessary feedback and guidance on problem resolution.
Contributes to the setting of team goals in collaboration with group management.
Communicates with internal colleagues and external customers via phone, email, and written correspondence; exchanges information and resolves complex issues by researching solutions and identifying the best solution, where multiple non-standard solutions are available.
Fully cross trained on all departmental activities and functions; coordinates and provides training of other Operations Customer Service Specialists, as needed.
Leads special projects, as assigned; implements new policies and procedures to increase workflow efficiency.
Draws complex data from a number of sources and compiles periodic reporting and root cause analysis, as required.
Coordinates and reviews overall departmental participation in system upgrades and testing; provides input on the implementation of new technology, and/or enhancements to current technology.
Encourages teamwork and collaboration through the use of continuous improvement tools and practices.
Other duties as assigned.