Senior Service Operations Specialist - AZ

Vensure Employer Solutions • Chandler, AZ

6d • Onsite

About The Position

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Requirements

• Ability to adapt to change, support team transitions, and guide staff through evolving processes, systems, and organizational expectations.
• Strong level of understanding of payroll processing, HRIS functions, and multi-state compliance requirements.
• Strong analytical, troubleshooting, and problem-solving abilities for complex issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
• Communicates clearly and professionally in both written and verbal formats.
• Strong time management skills, with the ability to prioritize effectively in a fast paced environment.
• Flexibility to perform a variety of assignments as needed.
• Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
• Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.
• Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.
• Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.
• Maintains high levels of organization.
• Follows through on tasks reliably and ensures accuracy in documentation and communications.
• High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Nice To Haves

• 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
• Multi-state payroll, tax, and system experience strongly preferred.

Responsibilities

• Serve as the first point of escalation for complex client issues, troubleshooting high priority matters and providing expert-level solutions.
• Coordinate user setup and provide advanced system training for payroll platforms, HRIS modules, reporting tools, and service portals.
• Lead client meetings related to escalated issues, system requirements, and account reviews for highstakes or complex scenarios
• Strengthen client relationships through proactive communication and high-level account management support.
• Process high-complexity payrolls, including multi-state, specialized deductions, overrides, adjustments, and off-cycle payrolls
• Complete advanced payroll tasks such as voids, tax overrides, and escalated error correction.
• Review complex payroll inputs for accuracy and provide corrective actions for discrepancies.
• Assist with advanced HRIS data management, including escalations regarding employee records, workflows, and compliance-driven updates
• Support clients with complex tax questions, including multi-state compliance, new state registrations, and advanced tax reconciliation tasks.
• Manage escalated payroll tax notices, coordinate research with internal teams, and drive issues to resolution.
• Provide guidance on required federal and state reporting and ensure accuracy in all compliance processes.
• Analyze client and payroll data to identify trends, operational gaps, and opportunities for process optimization.
• Recommend workflow improvements to enhance service quality, accuracy, and efficiency.
• Partner with Payroll, Tax, HR, Benefits, and Operations teams to ensure seamless cross departmental service delivery for escalated matters.
• Provide subject-matter insight to internal partners to support resolution of complex client-impacting issues.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Provide backup support during high-volume periods or team member absences.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Act as a resource and mentor for Specialists by assisting with complex questions and sharing expertise.
• Complete projects and other duties as assigned by supervisor.

Benefits

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Life insurance
• short term disability
• long term disability
• employee assistance program (EAP)
• flexible spending account (FSA)
• health savings account (HSA)
• Identity theft protection
• critical illness
• accident
• cancer
• hospital protection
• legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED