Operations Senior Specialist

City National Bank • Phoenix, AZ

6d • Onsite

About The Position

Responsible for timely and accurate execution of daily operational activities of varying degrees of complexity, which may include data entry, reporting, document management, client support, and/or clerical and administrative functions. Follows procedures to maintain compliance with policies, standards, and regulations. Meets daily productivity and quality goals. Identifies and assists in resolving issues and discrepancies, escalating to senior staff as needed. Identifies and communicates potential risks in operational process to senior staff. Actively seeks opportunities to enhance knowledge of bank operations, regulations, and risk management principles.

Requirements

• Associate's Degree
• 1-3 years of experience in bank operations, process improvement, or a similar role
• Associate’s Degree/Certificate Program, High School Diploma
• Strong attention to detail to ensure accuracy
• Effective verbal and written communication skills
• Ability to prioritize daily tasks to meet deadlines
• Ability to work effectively in a team environment
• Enhanced Risk awareness

Responsibilities

• Identifies & resolves routine issues, using predefined procedures. Escalates when appropriate.
• Follows established guidelines, making routine and non-routine decisions, seeking assistance or approval when needed.
• Operational Processing, which may include data entry, reporting transaction processing, document management, client support, and/or clerical and administrative functions.
• Attending trainings, team meetings, and individual manager meetings for feedback, coaching, and development.
• Hosting trainings, team meetings, and direct report meetings for feedback, coaching, and development.
• Managing direct reports through metrics reporting, goal setting, and coaching.
• Supporting special projects as assigned

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree