Operations Senior Manager

Glovis EV Logistics America•Ellabell, GA

3d•Onsite

About The Position

This position will be responsible for the overall warehouse operation, including safety, employees, inventory, productivity, customer service, operating costs, and daily performance. This position will also help find and develop new customers who need warehouse and logistics services. The person in this role will work with current customers, potential customers, vendors, and internal teams to improve warehouse operations and bring in new business. The ideal candidate should have strong warehouse management experience and good communication skill.

Requirements

Expertise in warehouse management procedures and best practices
Strong knowledge of warehousing Key Performance Indicators (KPIs)
Hands on experience with warehouse management software and databases
Leadership skills and ability to manage staff
Strong decision making and problem-solving skills
Excellent communication skills
Highly focused with excellent analytical and critical thinking skills
Highly experienced in Microsoft Exel/Powerpoint
All applicants must include the necessary information on resumes and/or to enable employer to conduct past employment references.
Employees must be able to successfully provide and complete these to begin employment.

Responsibilities

Manage daily warehouse operations at 2CC/3CC across a two-shift schedule
Oversee/audit both shifts follow the given warehouse procedures and work standards
Develop and maintain SOPs, work instructions, and operational procedures
Monitor warehouse storage capacity, product movement, and maintain equipment
Identify operational bottlenecks and implement corrective actions
Establish staffing plans based on volume forecasts and business requirements
Manage labor allocation, overtime, attendance, and productivity of contractors
Understand customer requirements and make sure to meets those requirement
Manage warehouse operating expenses and support annual budgeting
Cooperate with Finance and senior leadership to develop cost and pricing models
Develop strong relationships with customers and seek for potential growth in sales
Set clear KPIs and monitor employee performance
Review daily, weekly, and monthly warehouse performance
Prepare daily, weekly, and monthly operational performance reports
Maintain a safe warehouse environment in accordance company requirements
Identify opportunities to expand services with new/existing customers
Resolve customer escalations and develop corrective action plans
Lead continuous improvement on productivity, quality, and cost reduction