Operations Senior Analyst - Express Scripts - Remote
The Cigna Group
•$54,100 - $90,100•Remote
About The Position
As an Operations Sr Analyst, you will be maintaining custom client authorization portfolios with a strong emphasis on quality and process improvement. While the position does require working independently, the position also requires working with others, both within our area and other areas, when necessary. You will always be backed by a phenomenal team of analysts and pharmacists who are focused on providing exceptional service to our clients to ensure your success with our team.
Requirements
- High School Diploma or equivalent
- 5+ years experience in healthcare industry preferred
- 2+ years experience in claim review, prior-authorization, and/or pharmacy technician duties
- Proven ability to multi-task, prioritize, and support multiple deliverables while meeting deadlines
- Proficient in Microsoft Office suite with an emphasis on Excel (to include pivot tables, v-lookup, and the ability to manipulate data)
- Exceptional communication skills, both written and oral, with internal and external business partners
- Flexible and agile, demonstrated ability to pivot based on market demands
- Independent worker with strong problem-solving skills
- Background in quality and/or process improvement preferred
- Eager to learn and proactive in expanding end-to-end knowledge in the PBM space
Responsibilities
- Responsible for service transactions associated with business needs including but not limited to: client support, product support, quality support, and internal team support (projects/training)
- Complete day-to-day Business Operations tasks without immediate supervision
- Attend calls as a representative of the team to provide information on progress of different elements of the business
- Work on tasks with a degree of forward planning and anticipation of needs/potential issues
- Resolve non-routine issues escalated from more junior team members
- Research potential concerns to determine root cause and preventative measures
- Identify ways to streamline operational procedures between or within departments
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
