Operations Resolution Coordinator

HarperCollins Publishers • Village of Depew, NY

9d • $21 - $25 • Onsite

About The Position

Harlequin, a division of HarperCollins, is seeking an Operations Resolution Coordinator for the 1st Shift (8:00 am - 4:30 pm). This role is responsible for performing process audits, investigating, tracking, and assisting in resolving quality issues and concerns within the warehouse operations.

Requirements

• High School diploma or GED required.
• 1 – 3 years’ experience in Quality.
• Experience working in a distribution and/or manufacturing environment.
• Proficiency with computers including MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills. Professional verbal and written communication. Ability to communicate at all levels. Strong listening and interpretation skills.
• Strong problem solving and decision-making skills.
• Ability to work under strong demands and multi-task in a fast-paced environment. Must be able to manage time by changing priorities.
• Must be able to perform addition, subtraction, multiplication, division, decimals, fractions, and English/Metric conversions.
• Must be able to read production report data and verify/audit data.
• Must be able to identify a problem and implement a quick solution in order to meet the production and quality requirements.
• Must be able to read, analyze and interpret data in report form and make decisions based on the information the data portrays.
• Must have a general understanding of entire replenishment operation in order to make staffing and scheduling adjustments as necessary.

Nice To Haves

• Knowledge of Management Warehouse Systems (PkMS preferred) a plus.

Responsibilities

• Coordinate and/or perform warehouse audit activities, highlighting exceptions and opportunities.
• Use flowcharting and mapping techniques to record process steps and identify discrepancies.
• Research process variations and assist in establishing standard practices.
• Complete and maintain process audit paperwork and records.
• Monitor and track the effectiveness of corrective actions.
• Develop and update quality auditing procedures and checklists.
• Escalate risks or conflicts as appropriate.
• Perform stock verifications and quality checks.
• Conduct root cause analysis.
• Coordinate and/or perform quality checks, sortation, product, and location audits.
• Monitor, document, and research quality control complaints from internal and external customers.
• Identify and suggest process improvements.
• Collaborate with associates, team leaders, and supervisors during investigations of process adherence issues.
• Gather and summarize supporting data from information systems and paper records.
• Back up the quality auditor as needed.
• Provide timely feedback to supervisors and leadership for issue resolution.
• Lead investigations.
• Deliver on-floor training and refreshers to associates regarding quality standards and processes.
• Participate in process improvement projects.
• Collaborate with business partners at HDC, in Toronto, and in Montage.
• Work collaboratively with all teams and demonstrate support of Harlequin’s Guiding Behaviors.
• Support 5S initiatives to ensure areas are clean and free from debris.
• Perform marginal tasks.

Benefits

• Comprehensive and highly competitive benefits package.
• Variety of physical health benefits.
• Retirement and savings benefits.
• Caregiving benefits.
• Emotional wellbeing benefits.
• Transportation benefits.
• Other benefits.
• Elective benefits employees may select to best fit their needs and personal situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED