Operations Resolution Coordinator

HarperCollins Publishers • Depew, NY

8d • Onsite

About The Position

Harlequin, a division of HarperCollins, is seeking an Operations Resolution Coordinator (1st Shift, 8:00am-4:30pm). The Operations Resolution Coordinator is responsible for performing process audits, investigating, tracking, and assisting in resolving quality issues/concerns.

Requirements

• High School diploma or GED required.
• 1 – 3 years’ experience in Quality.
• Experience working in a distribution and/or manufacturing environment.
• Proficiency with computers including MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills.
• Professional verbal and written communication.
• Ability to communicate at all levels.
• Strong listening and interpretation skills.
• Strong problem solving and decision-making skills.
• Ability to work under strong demands and multi-task in a fast-paced environment.
• Must be able to manage time by changing priorities.
• Must be able to perform addition, subtraction, multiplication, division, decimals, fractions, and English/Metric conversions.
• Must be able to read production report data and verify/audit data.
• Must be able to identify a problem and implement a quick solution in order to meet the production and quality requirements.
• Must be able to read, analyze and interpret data in report form and make decisions based on the information the data portrays.
• Must have a general understanding of entire replenishment operation in order to make staffing and scheduling adjustments as necessary.

Nice To Haves

• Knowledge of Management Warehouse Systems (PkMS preferred) a plus.

Responsibilities

• Coordinate (and/or perform), collect, and communicate all warehouse audit activity – highlighting exceptions/opportunities.
• Using flowcharting and other mapping techniques, record the sequence of process steps taken and identify discrepancies between defined processes and actual practices.
• Research variations to process and assist in the establishment of standard practices.
• Completes and maintains process audit paperwork and records.
• Monitor and track the effectiveness of corrective actions.
• Develop and update quality auditing procedures and checklists.
• Escalates risks or conflicts when appropriate.
• Must be able to perform stock verifications and quality checks.
• Perform root cause analysis.
• Coordinate (and/or perform) quality checks/sortation, as well as product and location audits.
• Monitor, document and research quality control complaints received via internal and external customers.
• Identify and suggest process improvements.
• Works closely with associates, team leaders, and supervisors when conducting investigations and gathering information about process adherence issues.
• Gather and summarize supporting data from information systems and paper records to help resolve issues.
• Back-up quality auditor as needed.
• Provide timely feedback to supervisors and leadership to ensure issues are resolved.
• Lead investigations.
• Deliver on the floor training and refreshers to associates regarding quality standards and processes.
• Participates in process improvement projects.
• Works collaboratively with our business partners at HDC, in Toronto, and in Montage.
• Works collaboratively with all teams and must demonstrate support of Harlequin’s Guiding Behaviors when working with others.
• Supports 5S initiatives ensuring areas are clean and free from debris.
• Performs marginal tasks.

Benefits

• Comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED