Operations Representative

Police & Fire Federal Credit Union • Bensalem Township, PA

11h • Hybrid

About The Position

To ensure Police and Fire Federal Credit Union members, staff and vendors are provided with an ultimate level of service. This service is delivered via actions, accountability and with integrity. Individual must be responsible and knowledgeable in all aspects of all Operations department jobs.

Requirements

• Professional, well-developed interpersonal skills. Must project a positive image as a representative of the Credit Union.
• Considerable judgment is required. Must analyze complicated situations and apply functional principles to develop solutions.
• At least 2-3 years of experience in a member service position at a financial institution preferably with ACH, ATM, Billpayer, Check21, Mobile Deposit, and Fedline experience.
• Work requires an intermediate knowledge of a personal computer, entering information on a keyboard and accessing information from a computer screen, Symitar, Word, Excel, and Microsoft Outlook.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving and obtaining information, building relationships, or soliciting cooperation.

Nice To Haves

• Experience with ACH, ATM, Billpayer, Check21, Mobile Deposit, and Fedline

Responsibilities

• Perform assigned functions within the Operations department (ex. ACH, ATM, Billpayer, Branch Settlement, Check Processing, Certificates, Copy Requests, Debit Card Processing, Deposit Review, Dormant Accounts, Escheats, Mail Payments, Mobile Increases, Mobile Payments, Payroll, and Reclamations, Share Life Insurance, and Wires).
• Apprise manager, assistant manager, and/or group leaders of any daily work challenges.
• Post necessary totals to general ledger for settlement with accounting department, which are associated with your assigned Operations functions.
• Perform general ledger reconcilement with accounting department and assist with necessary research, which are associated with your assigned Operations functions.
• Keep all necessary reports up-to-date, which are associated with your assigned Operations functions.
• Login and answer Operation department queue calls and meet monthly goals.
• Assist all departments when member issues occur in a timely manner
• Assist, or in the absence of an employee, fully perform all other assigned Operations functions.
• Perform all other duties assigned by manager, assistant manager, and group leaders.
• Follow all credit union policy and procedures.
• Remain current and knowledgeable of all aspects of local, state and federal regulations that affect the credit union.
• Remain active in Police and Fire Federal Credit Union’s BAI Online University.
• Remain active and ensure completion of annual required compliance training.
• Ensure your personal work area is clean, secure, and well maintained in conjunction with the clean desk policy.

Benefits

• EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU
• 401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed