Customer Operations Representative
About The Position
In the position of Customer Operations Representative, you will be responsible for managing the end-to-end order lifecycle for finished goods, ensuring accurate and timely processing in SAP. You will serve as a key liaison between customers, sales, supply chain, and logistics teams to deliver exceptional service and operational efficiency. This role involves entering, validating, and maintaining customer orders in SAP, ensuring pricing, quantities, and delivery dates are accurate. You will also collaborate with Sales, Supply Chain, and Logistics to resolve order issues and communicate proactively on delays or changes. A key part of the role is to provide timely updates to customers on order status, investigate, and resolve discrepancies or complaints. Additionally, you will prepare reports for internal stakeholders and participate in projects to improve order management processes.
Requirements
- Prefer a Bachelor's Degree in the field of Communications, Supply Chain, or related field of study
- Between 1-3 years of experience in Customer Service
- Between 1-3 years of experience in Supply Chain Operations
- Proficient in Microsoft Office Suite
Nice To Haves
- SAP experience preferred
Responsibilities
- Enter, validate, and maintain customer orders in SAP. Ensure pricing, quantities, and delivery dates are accurate.
- Collaborate with Sales, Supply Chain, and Logistics to resolve order issues. Communicate proactively on delays or changes.
- Provide timely updates to customers on order status. Investigate and resolve discrepancies or complaints.
- Prepare reports for internal stakeholders.
- Participate in projects to improve order management processes.
Benefits
- competitive total compensation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
