Customer Operations Representative

Kontoor Brands, Inc. • Sumner, WA

2d • Onsite

About The Position

Helly Hansen, a team of passionate people committed to deliver incredible customer interactions, is looking to add a Customer Service Representative equally as passionate about helping customers and the outdoors. Born by the sea, raised by the mountains, each day we have the opportunity to connect with outdoor enthusiasts who share the most incredible experiences with us, this is what fuels us. As a brand we are committed to manufacturing high-performance products that allow people to feel alive, whether that is on the mountain or the sea. Each decision we make we are thinking of our customers, and this comes together by strong team work and passion for what we do. Our Customer Service Representatives are committed to providing best in class customer experiences. Making connections with our customers through shared outdoor stories and providing thoughtful solutions to customer inquiries is what drives us. We are looking for someone who is like-minded and would like to deliver superior experiences to our customers and sales team. This Customer Service Representative works at our North America headquarters facility in Sumner, WA

Requirements

• Excellent verbal and written communication skills.
• Exceptional ability to deal with adverse situations positively.
• High School diploma or equivalent.
• A minimum of 2 years of customer service, sales, or operations experience.
• Computer proficiency (Microsoft Word, Excel, email, and databases).
• Strong organizational skills and attention to detail.
• An enthusiastic, positive attitude and dedication to building strong customer relationships.

Nice To Haves

• Knowledge of the Helly Hansen brand and experience in the outdoor apparel industry is preferred.
• Bilingualism (English/French) is a plus.

Responsibilities

• Acknowledge, confirm, enter, process, and monitor customer orders.
• Proactively communicate with our wholesale customers and/or sales representatives about any issues concerning their orders (product quality, order tracking, availability of product/product delays, shipping/delivery issues, billing, etc.), providing prompt responses and problem-solving to find solutions.
• Provide frequent order status updates to customers and sales representatives.
• Provide customer support electronically or by phone in a timely and accurate manner.
• Establish and maintain accurate account details for customers.
• Process returns, including warranty claims.
• Provide product information to customers and identify opportunities to sell/upsell.

Benefits

• Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future.
• We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel.
• Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees