Operations Representative - Currency Processing

RBC•Halifax, NS

1d•Onsite

About The Position

This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times. Also responsible as a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.

Requirements

Must be on time and able to work flexible hours
Strong organizational & decision-making skills
Excellent written and verbal communication skills.
Effective time management skills that keep you organized and on schedule
Can work independently and with others
Ability to work well under pressure, in a fast-paced environment

Nice To Haves

Communication
Critical Thinking
Customer Service
Interpersonal Relationship Management
Operational Delivery
Process Improvements
Time Management

Responsibilities

First point of contact for discrepancies and client issues
Provides day to day support to clients, Branches and service partners as it relates to cash ordering and shipment requests
Coin pool inventories, coin blotter and Compass purchasing from Business Deposit Processing (BDP) including manual general ledger (GL) entries.
Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventory
Bank of Canada (BoC) blotter balancing, collection items, counterfeit items, keying of unfit parcels and incoming/outgoing shipments
Right fax printing & monitoring US dollar cash ordering
Monitoring generic email
Monitoring ACC arrival and departure
Canadian and USD blotter balancing
Foreign Currency (FX) editing orders and incoming/outgoing shipments with Bank of America (BoA)
End of day lockup with an Operational Custodian
Complete investigations and meet SLAs
Client/Branch claims
Packing cash parcels
Assist other Center departments with internal inquiries as they arise
Cash Forecasting