Operations Representative (Banking)

Fidelity Canada • Toronto, ON

9d • Hybrid

About The Position

The Operations Banking Representative is responsible for ensuring banking services are delivered in an efficient and cost-effective manner, providing a high level of service to both our internal and external clients. This role is primarily focused on the General Ledger duties of the banking department, including bank and control account reconciliations, audit inquiries, deposits, and electronic payments. This individual may be required to provide input to or participate in various projects and will perform other duties as requested.

Requirements

• 2+ years of experience in the financial services industry, preferably in a banking role, required.
• Reconciliation experience is required
• Completion of a 3-year post-secondary education, preferably in Finance, Accounting or Economics, or equivalent work experience.

Nice To Haves

• Bloomberg knowledge is an asset
• CTP (Certified Treasury Professional), accounting designation, or equivalent is considered an asset

Responsibilities

• Create and maintain wire templates to ensure banking information is accurate
• Book daily bank transactions such as EFT credits/debits, deposits, incoming and outgoing payments
• Work with various departments in Operations, Credit, Compliance and Finance to manage EFT, PAC, and wire payments
• Responsible for the daily and monthly bank/control account reconciliation of Canadian, USD and FX accounts to ensure activities posted to both GL and client accounts in a timely manner, to enable most efficient use of funds, resolve all unmatched items including Kyriba rejected transactions, and review stale-dated cheques.
• Maintenance of Kyriba GL/budget code mapping
• Communicating with brokers as necessary, to resolve unmatched items on bank reconciliation and performing necessary investigation.
• Regular interaction with internal business units and banks/vendors to resolve payment/receipt queries and general banking system issues.
• Issue cheques, EFTs, wires, cheque deposits
• Maintain inventory of banking package to be distributed to clients
• Monitor payment file transmission to vendors/banks
• Upload positive bank files and conducts payee match exception review
• Responsible for billing file review and upload billing files to the Billing Management System
• Assign and coordinate trade settlement instructions on Bloomberg to ensure proper payment.
• Respond to audit inquiries in a timely manner, make calls to the bank directly to clarify adjustments or to clarify items on the bank statements in order to reconcile activity or properly code it; liaise with auditors to confirm bank balances as of a certain date
• Identify process improvement
• Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience.
• Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome.
• Deliver seamless customer service through teamwork and collaboration.
• Demonstrate a strong sense of personal ownership and commitment to achieving meaningful short and long-term results.

Benefits

• Base Salary and Discretionary Performance Bonus: A competitive annual range of $49,000 to $76,000, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree