Operations-Quality Manager

SBM Offshore•Vacaville, CA

19d•Onsite

About The Position

The Operations Quality Manager coordinates and directs operations needed to fulfill contractual responsibilities between SBM and its customers. This includes planning, supervision, budgeting, vendor and supply coordination, customer relations, and other managerial or supervisory responsibilities. The role develops effective quality-control processes and ensures quality systems and services meet applicable requirements. The position oversees quality inspections and internal processes, manages service schedules and personnel, evaluates facilities for safety, quality, and service compliance, and monitors supplies and equipment. It also supports budgeting, estimates, contracts, program improvements, regulatory compliance, employee training, and communication among the company, customers, employees, and subcontractors. The role is primarily on-site Monday through Friday, with weekend support as needed; travel and driving to work locations or customer sites may be required.

Requirements

Associate of Arts degree and 2 or more years of experience, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including the ability to share that knowledge with the team.
Knowledge of cleaning equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Customer service, problem-solving, time management, project management, planning, communication, presentation, interviewing, coaching, and training skills.
Knowledge of Microsoft Office and computer skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from managers, customers, employees, and the general public.
Ability to lift and/or move up to 35 pounds.
Ability to support weekend work as needed.
Employees required to drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Nice To Haves

CPR/AED/First Aid certification.
Bilingual ability.
Forklift certification.

Responsibilities

Devise and review product or process specifications to ensure effective quality control.
Ensure SBM’s quality management systems conform to regulatory and legal requirements.
Oversee inspection of materials to ensure they meet requirements.
Monitor internal processes for quality standards.
Keep up with standards, regulations, laws, issues, and news related to product and service quality.
Develop work schedules to ensure adequate service and prepare schedules assigning service personnel to routes.
Inspect and evaluate establishments for program compliance, including safety, quality, and service.
Audit and maintain inventory of supplies and equipment.
Investigate and promote improved equipment and methods.
Review customer service requests to determine their cause and type of malfunction, and address them with a manager.
Implement organizational policies and goals.
Facilitate budget requests and identify areas for potential reductions.
Assist with plans, budgets, schedule modifications, cost estimates, bid sheets, and contracts.
Participate in developing long-range plans, conceptual designs, and capital outlay requirements for program or process improvements.
Assist with coordinating program specifications, proposal and contract requirements, and associated documents.
Collect data for estimates, labor hours, expenses, and other metrics.
Maintain a safe work environment for self and employees.
Ensure compliance with local, state, and federal regulations, including FLSA, OSHA, and ADA.
Direct supervisory management engaged in facilities program support.
Liaise among the company, customers, clients, employees, and subcontractors.
Conduct and attend meetings to communicate with customers, clients, and employees on a consistent, real-time basis.
Assist with human resources concerns and issues.
Support compliance training for new hires and ongoing training for management and associates on quality expectations and systems.
Carry out supervisory responsibilities, including interviewing, hiring, planning and assigning work, directing work, conducting performance evaluations, rewarding and disciplining employees, addressing complaints, resolving problems, and ensuring employees are trained on tasks and safety requirements.
Drive to various work locations, customer sites, or company facilities as necessary to perform essential duties.