Operations Quality Control Specialist

Five Star Bank•Lodi, CA

7d•$29 - $33

About The Position

The Operations Quality Control Specialist supports Five Star Bank’s operations risk function by performing quality control reviews and risk assessments of operational processes, account maintenance activities, transactions, and customer records. The role works with operational teams to ensure compliance with established procedures, internal controls, regulatory requirements, and service standards, while identifying ways to improve accuracy, mitigate risk, and increase operational efficiency. The position documents review findings, investigates discrepancies, tracks corrective actions, monitors quality and service metrics, and provides employees with feedback and guidance. It also supports audits and helps develop and improve quality control procedures, workflows, and monitoring tools. The position has no supervisory responsibilities. Local business-day travel is primary, though occasional out-of-area and overnight travel may be expected.

Requirements

At least 3 years of experience in a commercial banking environment.
Strong professional qualities, high energy, a results-driven mentality, and self-motivation.
Evidence of a strong work ethic, attention to detail, and organizational skills.
Solid knowledge of Microsoft Word, Excel, and Outlook.
Excellent written and verbal communication skills.

Nice To Haves

Operations background preferred.
Bachelor’s degree in a business-related major preferred and/or management experience, preferably in financial services.

Responsibilities

Perform quality control reviews of operational staff work for accuracy, completeness, and compliance with policies and procedures.
Audit account maintenance, customer records, transactions, and system entries for compliance with Bank policies, internal controls, and applicable regulations.
Identify processing errors, trends, and opportunities to reduce operational risk and improve quality.
Research and resolve discrepancies in partnership with employees, departments, and management teams.
Document quality review findings and maintain audit, exception, corrective-action, and follow-up records.
Provide employees with feedback, coaching, and guidance on quality standards, procedures, and operational best practices.
Monitor service levels, quality metrics, and operational trends in support of departmental goals and operational excellence.
Assist with developing, maintaining, and enhancing quality control procedures, workflows, and monitoring tools.
Support internal and external audits by gathering documentation, preparing reports, and providing quality review results.
Recommend improvements to increase efficiency, accuracy, consistency, and risk mitigation across operational departments.
Serve as a resource to operational staff on procedures, documentation requirements, and quality standards.
Conduct and attend meetings to communicate quality trends, stay aware of organizational priorities, and collaborate on initiatives.
Perform duties in compliance with applicable laws and regulations, including the Bank Secrecy Act and related anti-money laundering laws, and the Bank’s Information Security Program.