Operations Quality Assurance Associate

GEICO • Virginia Beach, VA

1d • Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Primary Position Objective: Under general supervision, REVIEWS, MONITORS, and EVALUATES high volume operational processes, documentation, and activities to ensure compliance with internal procedures, regulatory requirements, and established quality standards. CONDUCTS structured quality reviews of calls files, and workflows.

Requirements

• Must meet the requirements of a grade 65 claims associate
• 2-3 years of claims and/or insurance industry experience

Nice To Haves

• Experience with high‑severity or complex auto insurance claims preferred
• Exposure across multiple claim types is a plus

Responsibilities

• CONDUCTS high volume reviews of operational files, documentation, and system entries to verify compliance with established criteria.
• MONITORS assigned quality control work queues to ensure timely completion of reviews.
• APPLIES defined quality checklists, criteria, and review standards consistently.
• EVALUATES and SCORES adherence to regulatory requirements, internal policies, procedures, and established quality standards.
• PERFORMS sample reviews of open and closed files to assess accuracy, consistency, and proper execution of processes.
• IDENTIFIES errors, omissions, or inconsistencies and documents findings accurately.
• SUPPORTS ad hoc quality review requests for operational units, including targeted file pulls or special reviews.
• ASSISTS with quality support activities related to reviews, projects, or operational initiatives as assigned.
• DETERMINES areas of strengths and areas of concern based on call monitoring and assessing reviews and PROVIDES feedback to management for training and coaching or behavioral opportunities.
• MAINTAINS accurate and detailed records of quality assurance activities, findings, and outcomes.
• INPUTS and MAINTAINS individual, section and departmental performance statistics in designated systems.
• SUPPORTS preparation of basic quality reports or summaries as requested.
• PERFORMS operational tasks such as updating files, entering data, and ensuring accuracy of records.
• ADHERES to the GEICO Code of Conduct, the GEICO Claims Code of Conduct, company policies and operating principles.
• MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with management and co-workers.
• MEETS the requirements specified below.
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking
• Must be able to work both independently and in a team environment
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information
• Must be able to communicate effectively verbally and in writing
• Must be able to adhere to department’s in-office requirements.

Benefits

• 401K savings plan vested from day one that offers a 6% match
• performance and recognition-based incentives
• tuition assistance
• mental healthcare
• fertility and adoption assistance
• workplace flexibility
• GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed