Operations Project Manager

Yeo & Yeo HR Advisory Solutions•St. Louis, MO

2d•$104,000 - $140,000•Hybrid

About The Position

The Operations Project Manager (Ops PM) is accountable for the strategy, design, and continuous improvement of our internal operational workflows, policies, and tooling. This role focuses on how work moves through the organization, ensuring that processes are scalable, measurable, and aligned with product and business goals. The Ops PM partners with product, engineering, go-to-market, and central operations to define operating models, specify business requirements for internal tools, and drive programs that increase operational efficiency and quality.

Requirements

Prior experience in consulting, strategic initiatives, PMO support, or operational enablement roles.
Experience operating in ambiguous environments where success depends on judgment and follow‑through.
Familiarity with PMO, operations, or cross‑functional execution models.
Highly independent and proactive; comfortable owning work end‑to‑end.
Strong written and verbal communication skills; able to produce polished materials quickly.
Detail‑oriented with a strong sense of quality and accountability.
Customer‑experience‑first mindset. Process serves people, not the other way around.
Working knowledge of Jira and Confluence (or similar work management tools).
Comfortable navigating multi‑system environments and keeping work aligned.

Nice To Haves

Strong SharePoint skills preferred.

Responsibilities

Define and maintain the target-state operating model for key product and operational workflows, including clear roles, responsibilities, and handoffs.
Translate business and product strategy into practical, scalable operational processes and standards.
Identify and prioritize operational pain points, bottlenecks, and failure modes across teams; propose and drive solutions with clear success criteria.
Document and maintain end-to-end workflows, including triggers, inputs/outputs, owners, and systems involved.
Run periodic process reviews with stakeholders to assess what is working, where friction exists, and where simplification or automation is needed.
Design and run experiments to improve throughput, quality, or experience (e.g., changes to intake, triage, SLAs, or approvals).
Create and maintain operational playbooks that make expectations and best practices explicit for all involved teams.
Own and refine business requirements for internal tools that support operations (e.g., work management, intake, workflow automation, reporting).
Partner with product and engineering owners of internal tools to prioritize improvements, clarify use cases, and validate solutions with operational users.
Define and maintain configuration guidelines, templates, and conventions so tools reflect the intended operating model and remain consistent across teams.
Plan and execute change management for new or updated operational processes and tools, including communication, training, and support plans.
Create clear, concise documentation and artifacts that help teams understand what is changing, why, and how success will be measured.
Gather feedback from impacted teams, incorporate learnings into future iterations, and ensure changes are embedded into day-to-day operations.
Define operational KPIs and success metrics for workflows and initiatives (e.g., cycle times, throughput, quality, adoption, satisfaction).
Partner with analytics and operations teams to implement data pipelines, dashboards, and reports that make performance visible and actionable.
Support operational governance forums by surfacing insights, tradeoffs, and recommendations for process and tooling investments.