Operations Project Lead, Curtains

Nordic Knots AB • New York, NY

1d

About The Position

Nordic Knots is hiring an Operations Project Lead to serve as the right hand of the General Manager of Curtains. The role turns the Curtains category’s ambitions into structured plans and action by managing projects, owning special initiatives, and building reporting to track performance against goals. The first major focus is launching and managing services pilots, including in-home measuring and installation.

The position will project-manage cross-functional work supporting category growth, develop operational plans for pilots, manage external service providers, and coordinate the customer journey with Customer Experience, E-commerce, Marketing, and Logistics. It will also build dashboards and core KPIs covering sales, margin, conversion, returns, inventory, and services; ensure data reliability; and provide insights and materials for leadership and business reviews. The role is based in New York and reports to the General Manager of Curtains.

Requirements

• 2–5 years of experience in strategy, operations, business analysis, consulting, or a similar role.
• Strong project management skills and a track record of delivering cross-functional projects on time.
• Strong analytical and commercial judgment, with the ability to connect data to important decisions.
• Clear, concise communication in writing, presentations, and interactions with people at every level.
• Ability to build reporting from scratch.
• Confidence using Excel or Google Sheets and a BI tool such as Power BI, Tableau, or Looker.
• Self-starter mindset, comfort with ambiguity, willingness to take ownership, and interest in building in a growing company.
• Appreciation for design, quality, and craftsmanship, and genuine interest in the home.

Nice To Haves

• Experience in e-commerce, DTC, retail, or home goods.
• Experience with custom businesses, such as custom window treatments or made-to-measure products.
• Experience launching or running a pilot, new service, or operational process.
• Experience managing external partners.

Responsibilities

• Project-manage cross-functional initiatives supporting Curtains growth, including new product and assortment launches and process improvements.
• Own special projects as priorities change, such as market analysis, pricing work, operating model design, and new channel exploration.
• Break ambiguous or complex questions into workable plans.
• Translate pilot concepts into operational plans covering scope, process design, timelines, budgets, and success metrics.
• Source, onboard, and manage external partners and service providers, including tracking their performance.
• Coordinate with Customer Experience, E-commerce, Marketing, and Logistics to ensure the customer journey works from booking through completion.
• Track pilot performance against KPIs such as conversion, attach rate, customer satisfaction, cost to serve, and margin impact.
• Use data to recommend whether pilots should be scaled, adjusted, or stopped.
• Design, build, and maintain dashboards showing category performance, including sales, margin, conversion, returns, inventory, and service metrics.
• Develop core KPIs for the Curtains business and ensure the underlying data is reliable and consistent.
• Identify trends, flag risks, and surface opportunities through data analysis.
• Prepare business reviews, planning inputs, and leadership materials.

Benefits

• Direct exposure to leadership while shaping a growing category at a design-led brand.
• Opportunity to build new services from the ground up and see the work reach customers.
• Work with a small, ambitious team focused on timeless design and quality.
• Entrepreneurial, open-minded culture that encourages new ideas and initiatives.
• Meaningful contribution to the company’s continued growth.
• Diverse and inclusive team that welcomes different perspectives, experiences, and ideas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed