Operations Project Lead, Curtains

Nordic Knots AB • New York, NY

19h

About The Position

Nordic Knots is seeking an Operations Project Lead to support the growth of its Curtains category. Reporting to the General Manager of Curtains, this person will translate business ambitions into structured plans, manage projects through timely completion, lead special initiatives, and build reporting that helps the team measure progress against its goals. The initial focus will be launching and managing service pilots, including in-home measuring and installation.

The role spans cross-functional project management, pilot design and operations, external partner management, and business performance reporting. The Operations Project Lead will work with Customer Experience, E-commerce, Marketing, and Logistics to create a seamless customer journey and will use performance data to recommend whether pilots should be scaled, adjusted, or stopped. The position is based in New York.

Requirements

• 2–5 years of experience in strategy, operations, business analysis, consulting, or a similar role.
• Strong project management skills and a record of delivering cross-functional projects on time.
• Strong analytical and commercial judgment, with the ability to connect data to business decisions.
• Clear, concise communication in writing, presentations, and interactions with people at every level.
• Proven ability to build reporting from scratch.
• Confidence using Excel or Google Sheets and a BI tool such as Power BI, Tableau, or Looker.
• A self-starter mindset, comfort with ambiguity, ownership, and interest in building within a growing company.
• Appreciation for design, quality, and craftsmanship, and a genuine interest in the home.

Nice To Haves

• Experience in e-commerce, DTC, retail, or home goods.
• Experience with custom businesses, such as custom window treatments or made-to-measure products.
• Experience launching or running a pilot, new service, or operational process.
• Experience managing external partners.

Responsibilities

• Project-manage cross-functional initiatives that support Curtains growth, including product and assortment launches and process improvements.
• Own special projects as priorities change, such as market analysis, pricing work, operating model design, and new channel exploration.
• Break ambiguous or complex business questions into actionable plans.
• Turn pilot concepts into operational plans covering scope, process design, timelines, budgets, and success metrics.
• Source, onboard, and manage external partners and service providers, and track their performance.
• Coordinate with Customer Experience, E-commerce, Marketing, and Logistics to support the end-to-end customer journey from booking through completion.
• Track pilot performance using KPIs such as conversion, attach rate, customer satisfaction, cost to serve, and margin impact.
• Use data to recommend whether pilots should be scaled, adjusted, or stopped.
• Design, build, and maintain dashboards covering category performance, including sales, margin, conversion, returns, inventory, and service metrics.
• Develop core KPIs for the Curtains business and ensure the underlying data is reliable and consistent.
• Identify trends, risks, and opportunities in performance data.
• Prepare business reviews, planning inputs, and materials for leadership.

Benefits

• Direct exposure to leadership while shaping a growing category at a design-led brand.
• Opportunity to build new services from the ground up and see the work reach customers.
• Work with a small, ambitious team focused on timeless design and quality.
• Entrepreneurial, open-minded culture that encourages new ideas and initiatives.
• Inclusive team that welcomes diverse perspectives, experiences, and ideas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed