Operations Project Coordinator | Camden Charlotte Regional Office

Camden•Charlotte, NC

11h•Hybrid

About The Position

A Operations Project Coordinator is responsible for assisting with coordinating and monitoring construction progress on interior and exterior capital projects. Our Operations Project Coordinators are experts in building relationships and exceeding expectations. They are responsible for ensuring the satisfaction of our residents by communicating with residents about project scopes and construction timelines, and fostering a strong relationship with third party general contractors to ensure project success. Their efforts support the community’s success by helping to meet leasing, retention, customer sentiment and occupancy goals. Our ideal candidate will have excellent communication skills and think outside the box to solve problems and come up with innovative new ways to create project efficiencies. They are able to understand and anticipate our customers’ needs to provide Living Excellence, once experience at a time.

Requirements

One year of experience in sales, hospitality and/or customer service
Customer focused attitude and ability to build strong relationships
Ability to meet or exceed sales and customer service goals
Must be able to work a varied schedule including weekends and holidays as required
Proficiency in Microsoft Office Suite including Word, Teams, Excel & Outlook
Strong written and verbal communication skills

Nice To Haves

Bachelor’s degree preferred
Leasing and/or property management experience preferred
Project management experience in construction preferred
Knowledge of OneSite and Yield Star preferred
Bilingual in Spanish is a plus

Responsibilities

Assist Operations, Construction, Facilities, and/or Asset Management teams to manage interior and exterior construction projects at community
Communicate with third party and Camden construction teams to keep Operations team and residents informed on project timelines
Walk interior unit renovations prior to construction to assess unit condition, and walk unit renovations after completion to ensure construction meets company standards
Utilize and establish creative marketing and social media strategies to effectively market community enhancements
Assist residents with any questions or concerns regarding on-going or future community projects
Promote positive resident relations through courteous and timely response to resident needs and concerns
Actively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendors
Use a customer focused attitude year round to increase customer sentiment
Assist the Maintenance Supervisor with coordinating and scheduling of apartment inspections relevant to on-going construction projects
Manage schedules for all interior renovations by adding new units to the schedule, communicating with the general contractor on schedule updates, and marking down final acceptance once complete.
Assist the team with the renewal process and sending out resident notices for units that will be receiving interior upgrades
Showcase the value of the community features as they relate to the customer needs
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
Will assist in other projects and activities as needed

Benefits

Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
Will use some repetitive motion of hand-wrist in using computer and writing
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)
Must handle stressful, urgent, novel and diverse work situations on a daily basis
Emotional stability and personal maturity are important attributes in this position
Will be regularly called upon to work long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Contact your HR team for the position’s Physical Demands Analysis