Operations Project Consultant

Bank of America•Chicago, IL

1d•$64,200 - $106,500•Onsite

About The Position

At Bank of America, this role handles medium to large projects for a Line of Business that may be regional or national in scope. The consultant recommends policy and procedural changes and develops measurement criteria and project plans, including cost and resource estimates. The role works with senior management to evaluate current methods and develop strategies to implement project-driven changes and improvements. The position analyzes current processes, operations, procedures, and workflows to identify pain points and develop potential solutions. It supports project execution by coordinating tasks, tracking deliverables, measuring progress, maintaining stakeholder relationships, managing risk, and creating project documentation. The role is based at Bank of America Plaza, 540 W Madison St, Chicago, Illinois, and is designated as first shift, 40 hours per week. The annualized pay range is $64,200 to $106,500, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs.

Requirements

At least 1 year of experience in change management.
Excellent interpersonal, oral, and written communication skills.
Ability to challenge and influence effectively, with strong attention to detail and accuracy.
Exceptional analytical and critical-thinking abilities, including the ability to develop and convey a point of view.
Ability to communicate complex ideas clearly and concisely.
Proficiency in Microsoft Office applications, including Outlook, Excel, and PowerPoint.

Nice To Haves

Experience in an audit or risk function at a large financial services company, multinational company, public accounting firm, or regulatory agency, with a strong track record and demonstrated progression in assignment complexity.
Desire to learn and teach others; high energy, positive attitude, and ability to lead through change.
Ability to explicitly and visibly manage risk and assess tradeoffs when making business recommendations.
Ability to manage conflict within and across teams while standing up for what is right, even when challenged.
Accountability for managing risk, personally and in others.
Professionalism, dependability, integrity, trustworthiness, and a cooperative attitude; ability to thrive in a dynamic team environment.
Highly motivated self-starter with the ability to prioritize work and complete assignments within time constraints and deadlines.
Skills in active listening, attention to detail, collaboration, critical thinking, written and oral communications, decision making, influence, prioritization, problem solving, adaptability, customer and client focus, data management, emotional intelligence, and risk management.

Responsibilities

Analyze current-state processes, operations, procedures, and workflows; identify pain points and develop potential solutions, including building business cases for improvement recommendations and driving implementation.
Coordinate defined project tasks with the business, track deliverables and their statuses, and measure progress against ongoing success measures.
Partner with operations management to assess project impact and provide direction and guidance to internal teams.
Establish and maintain relationships with relevant client stakeholders, communicate updates, and escalate issues.
Perform risk management activities to minimize project risks.
Create and maintain comprehensive project documentation.
Use business knowledge to identify improvement opportunities and support change execution.
Recommend policy and procedural changes and develop measurement criteria and project plans, including cost and resource estimates.
Work with senior management to evaluate current methods and develop strategies for project-related change and improvement.