Operations Processor

U.S. Bank National Association • Fargo, ND

1d • Onsite

About The Position

This role supports the Control Room team and is responsible for opening, sorting, and reviewing customer service mail to determine the appropriate processing route. The individual will identify customer requests, route work to the correct processing area, and assist with tasks such as indexing, scanning, mail-outs, and other operational support functions through cross-training. This position requires working independently while collaborating with a small team in a fast-paced environment, managing multiple priorities, and maintaining attention to detail when processing a variety of customer request types.

Requirements

• High school diploma or equivalent
• One to two years or more of related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Opening, sorting, and reviewing customer service mail to determine the appropriate processing route.
• Identifying customer requests and routing work to the correct processing area.
• Assisting with tasks such as indexing, scanning, mail-outs, and other operational support functions through cross-training.
• Working independently while collaborating with a small team in a fast-paced environment.
• Managing multiple priorities and maintaining attention to detail when processing a variety of customer request types.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED