Operations Processor

AE Perkins • Dallas, TX

5d • Hybrid

About The Position

The Operations Processor is responsible for processing, data entry, and maintaining participant and client records in accordance with established procedures and guidelines. This role ensures the accurate and timely entry of data to support the operations of A.E. Perkins. The Operations Processor also assists with file reconciliation, troubleshooting data discrepancies, and generating reports, as needed. Success in this role requires a high degree of accuracy, attention to detail, and the ability to work efficiently in a fast-paced environment. This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.

Requirements

• Superior written and verbal communication skills, with the ability to convey information clearly and accurately to both technical and non-technical audiences.
• Highly detail-oriented, with the ability to consistently maintain data accuracy and catch discrepancies.
• Ability to apply critical thinking skills to analyze situations, identify potential issues, and resolve data-related problems efficiently.
• Proficient in navigating multiple web-based programs, as well as Google Docs and Microsoft Excel, including data entry, basic formulas, and data organization.
• Strong ability to manage time effectively, prioritize tasks, and work under pressure while maintaining accuracy in a fast-paced environment.
• Ability to work effectively within a team environment, providing support to colleagues and collaborating on shared tasks and projects.
• Associate’s Degree required.
• 1-2 years of experience in data entry required, with demonstrated success in maintaining accuracy and meeting deadlines.

Nice To Haves

• Bachelor’s Degree preferred.
• FSA, COBRA, Voluntary Benefits Knowledge preferred, with experience in processing or maintaining benefits-related data.
• Familiarity with internal data entry systems and tools preferred.

Responsibilities

• Enter participant and client data into internal systems with 98% accuracy, adhering to established service level agreements (SLAs) and internal standards.
• Prepare, process, and maintain existing and new client and participant records using internal systems and tools, ensuring data integrity across A.E. Perkins products and services.
• Research and resolve data entry and processing errors, troubleshooting issues within 24 hours to ensure timely resolution and accurate records.
• Build and maintain positive working relationships with internal teams addressing inquiries and resolving issues as needed.
• If requested as an audit, perform monthly reconciliation of participant and client data files, ensuring discrepancies are identified and corrected within reporting deadlines.
• Manage multiple tasks and deadlines efficiently, prioritizing work to meet organizational goals.
• Perform any other duties as assigned, contributing to the overall operational success of the team.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement
• Bonus Pay - up to 10% of annual salary
• Wellable membership
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities, including voluntary events, raffles, book club, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree