Operations Processor

U.S. Bank • Fargo, ND

1d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
We are seeking a detail-oriented and dependable Operations Processor to join our Fargo-based Mail Operations team. This role supports the processing of incoming customer correspondence, fraud and dispute documentation, and other critical operational workflows. The ideal candidate enjoys working in a fast-paced environment, excels at maintaining accuracy while handling high volumes of work, and values being part of a collaborative team.
This is a cross-functional position that provides production support to multiple groups within Operations Services. Team members are expected to be flexible, willing to cross-train, and ready to support a variety of operational processes as business needs evolve.

Requirements

• High school diploma or equivalent
• One to two years or more of related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned areas, as well as applicable laws and regulatory requirements
• Proven commitment to high-quality customer service
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation
• Good verbal and written communication skills
• Strong 10-key and high-volume numerical data-entry experience.
• Accuracy and attention to detail in fast-paced production environments.
• Comfort navigating multiple computer systems simultaneously.
• A collaborative approach to teamwork and cross-training.
• Reliability, organization, and strong attendance habits.

Nice To Haves

• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Responsibilities

• Processing physical mail, including fraud and dispute documentation and customer correspondence.
• Research and identify appropriate accounts, case, or dispute information using multiple internal systems.
• Accurately enter and associate account numbers, case numbers, and other critical data.
• Prepare documents for scanning, imaging, and indexing processes.
• Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners.
• Employees may have opportunities to cross-train in customer correspondence, indexing, and other operational support areas.
• Research exceptions and escalate issues to management as appropriate.
• May have the opportunity to recommend and implement developed processing improvements within production.
• Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED