Operations Processor- Cash Vault 40 hours

U.S. Bank•Cedar Rapids, IA

1d•$20 - $21•Onsite

About The Position

This is a cross-functional position that provides production support for the cash vault team. It involves executing a variety of routine tasks within multiple operational systems and interacting with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting, and vendor/client interaction. The role may involve direct contact with 3rd party vendors and/or external customers. Responsibilities include researching exceptions and escalating issues to management as appropriate. There may be opportunities to recommend and implement processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and perform repetitive motions.

Requirements

High school diploma or equivalent
Two to four years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills

Nice To Haves

Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Responsibilities

Provides production support for the cash vault team.
Executes routine tasks within multiple operational systems.
Interacts with multiple internal partners.
Performs functions related to payment transactions or claim processing.
Conducts data entry, archiving, researching, and troubleshooting.
Engages in vendor/client interaction.
Researches exceptions and escalates issues to management.
May recommend and implement processing improvements.
May require moving trays and carts of work, standing or sitting for extended periods, and repetitive motions.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension