Operations Processor- Cash Vault 40 hours
About The Position
This is a cross-functional position that provides production support to the cash vault team. It involves executing a variety of routine tasks within multiple operational systems and interacting with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting, and vendor/client interaction. The role may involve direct contact with 3rd party vendors and/or external customers. Responsibilities include researching exceptions and escalating issues to management as appropriate. There may be opportunities to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and perform repetitive motions.
Requirements
- High school diploma or equivalent
- Two to four years or more of operations services related work experience
- Strong PC skills
- Ability to identify, analyze and resolve exceptions through data interpretation
- Good verbal and written communication skills
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Nice To Haves
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
- Ability to move trays and carts of work
- Ability to stand or sit for extended periods of time
- Ability to perform repetitive motions
Responsibilities
- Provides production support to the cash vault team.
- Executes a variety of routine tasks within multiple operational systems.
- Interacts with multiple internal partners.
- Performs functions related to payment transactions or claim processing.
- Conducts data entry.
- Handles archiving.
- Performs research and troubleshooting.
- Engages in vendor/client interaction.
- Researches exceptions and escalates issues to management.
- May recommend and implement processing improvements.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- Pension
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
