Operations Process Manager (Distribution Center)

CORPORATE - MOUNT FRANKLIN FOODS LLC•El Paso, TX

5d•Onsite

About The Position

The Operations Process Manager is responsible for driving continuous improvement, process optimization, and operational excellence across a high-volume Food & Beverage Distribution Center, including warehouse, logistics, transportation, and traffic operations. This position leads the analysis, standardization, implementation, and continuous improvement of operational processes to increase productivity, efficiency, service levels, capacity, quality, safety, and cost effectiveness. The role works closely with Distribution Center leadership and cross-functional teams to identify opportunities, implement sustainable solutions, and establish a culture of continuous improvement. The ideal candidate is a hands-on, data-driven process leader with strong knowledge of warehouse and logistics operations and proven experience implementing Lean and continuous improvement methodologies.

Requirements

Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, Operations Management, Business, or related field.
Lean Six Sigma certification preferred.
Project Management certification is a plus.
5–8+ years of experience in process improvement, operations, distribution, logistics, warehouse, supply chain, or related environments.
Experience in Food & Beverage, FMCG, Consumer Goods, or high-volume distribution operations strongly preferred.
Proven experience leading continuous improvement initiatives in warehouse and/or transportation environments.
Experience with WMS, TMS, ERP, and operational reporting systems.
Experience working with cross-functional teams and frontline operational personnel.
Demonstrated ability to convert operational problems into measurable process improvements.
Lean / Six Sigma methodologies
Kaizen and continuous improvement
Process mapping and standard work
Root Cause Analysis
KPI development and performance management
Warehouse operations
Logistics and transportation processes
WMS / TMS / ERP systems
Advanced Excel
Power BI or similar analytics tools
Project management
Data analysis and visualization
SOP development and process documentation
Continuous improvement mindset
Strong analytical and problem-solving skills
Process-oriented thinking
Operational discipline
Data-driven decision making
Project leadership
Change management
Strong communication skills
Cross-functional collaboration
Ability to influence without direct authority
Hands-on leadership style
Strong sense of urgency
Results-oriented approach

Nice To Haves

Lean Six Sigma certification
Project Management certification

Responsibilities

Lead the continuous improvement agenda across warehouse, logistics, traffic, and distribution operations.
Identify process inefficiencies, bottlenecks, waste, and cost-reduction opportunities.
Lead Lean, Kaizen, 5S, root-cause analysis, standard work, and process improvement initiatives.
Facilitate cross-functional improvement projects and ensure successful implementation and sustainability.
Establish and maintain a structured pipeline of continuous improvement projects.
Develop and implement standardized operating processes and best practices.
Measure the impact of improvements through productivity, service, quality, and financial metrics.
Promote a continuous improvement culture throughout the Distribution Center.
Review and optimize processes including: Receiving and unloading, Put-away and replenishment, Inventory movement, Picking and order fulfillment, Staging, Loading and shipping, Returns and reverse logistics.
Analyze workflow, labor utilization, process cycle times, and warehouse capacity.
Identify opportunities to improve labor productivity, throughput, space utilization, inventory flow, and order accuracy.
Establish and maintain standard operating procedures and work instructions.
Partner with Warehouse Operations leadership to ensure processes are consistently executed.
Support optimization of WMS functionality and warehouse processes.
Analyze and improve transportation and traffic processes, including load planning, scheduling, dock management, carrier coordination, and shipment execution.
Improve trailer utilization, dock throughput, transportation efficiency, and turnaround times.
Identify opportunities to reduce transportation costs, detention, waiting time, and unnecessary movements.
Partner with Traffic and Transportation teams to improve on-time shipment and delivery performance.
Support optimization of TMS processes and transportation workflows.
Develop standardized processes and performance expectations for transportation operations.
Document current and future-state processes using process maps, SOPs, and standard work.
Establish clear process ownership, controls, performance expectations, and escalation procedures.
Ensure operational processes are aligned across shifts, departments, and facilities where applicable.
Conduct process audits to identify gaps and ensure compliance with established standards.
Drive consistency and scalability of best practices across the Distribution Center.
Develop and maintain operational dashboards and performance reports.
Analyze data to identify trends, root causes, and opportunities for improvement.
Establish KPIs and performance targets for key operational processes.
Monitor metrics such as: Warehouse productivity, Labor efficiency, Order accuracy, Throughput, Cycle time, On-time shipping, Dock utilization, Trailer turnaround, Transportation cost, Overtime, Inventory accuracy, Process adherence.
Translate operational data into actionable improvement plans.
Quantify the financial and operational benefits of improvement initiatives.
Lead cross-functional process improvement projects from opportunity identification through implementation.
Develop project plans, timelines, milestones, responsibilities, and success criteria.
Coordinate with Operations, Warehouse, Traffic, Transportation, Supply Chain, IT, Finance, Maintenance, Quality, and Safety.
Manage multiple improvement initiatives simultaneously while maintaining clear priorities.
Communicate project status, risks, results, and financial impact to leadership.
Partner with IT and Operations to improve utilization of WMS, TMS, ERP, and other operational systems.
Identify opportunities to use technology, automation, and digital tools to simplify and improve processes.
Participate in system enhancements, testing, implementation, and process validation.
Ensure system capabilities are aligned with operational requirements and future growth.
Serve as a key continuous improvement partner to Distribution Center leadership, working closely with operational leaders and frontline teams to identify opportunities and implement practical, sustainable solutions.
Spend significant time on the warehouse floor and within transportation and traffic operations, observing processes, engaging employees, identifying root causes, and driving improvements.
Balance strategic process improvement with hands-on operational execution, ensuring that improvements deliver measurable and sustainable business results.