Operations Process Analyst 1

FortisBC•Surrey, BC

62d•Onsite

About The Position

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Requirements

Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
Minimum of three years directly related experience.
Strong analytical and problem solving skills including ability to perform root cause analysis.
Good interpersonal & organizational skills.
Ability to work in unstructured team environments
Competence in managing small-sized assignments
Oral and written communications, presentation skills and adult training delivery ability.
Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards.
Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
Knowledge of process improvement models.
Valid BC Driver’s license.

Responsibilities

Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis and determine root cause.
Researches, observes and identifies opportunities for process improvement.
Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps.
Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems.
Verifies changes/additions and maintains control of system business parameter tables.
Manages the priority of corrective and adaptive system maintenance modifications for non-SAP applications and assists in the prioritization of corrective and adaptive system maintenance for SAP.
Documents system changes, prepares test scripts and conducts user acceptance testing of all changes.
Maintains records of test results for verification.
Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes.
Researches system enhancement requirements based on business needs.
Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendation to resolve process breakdowns.
Manages small assignments.
Develops, maintains and publishes user documentation and training materials with respect to both systems and processes.
Communicates both systems and process changes to users and other affected parties.
Coaches users in the effective and consistent use of Operations systems and processes
Provides end user system training, support, guidance and advice on existing operations systems and processes.
Coordinates and conducts training sessions.