Operations Process Analyst

Card Kingdom•Monroe, WA

15d•Hybrid

About The Position

The Operations Process Analyst plays a key role in improving the consistency, efficiency, and measurability of Card Kingdom’s operational processes. This role owns the systems and methods we rely on to document how work gets done, understand how long it takes, and plan for the people we need to do it. The right candidate is comfortable on the floor as much as at a desk — someone who learns by observing, asks sharp questions, and translates what they find into clear standards and actionable data.

Requirements

2–4 years of experience in an operations, industrial engineering, or process improvement role — ideally in a warehouse, fulfillment, or manufacturing environment
Hands-on experience conducting time and motion studies or developing labor standards
Experience writing, managing, or auditing SOPs in an operational setting
Ability to build labor or staffing models in Excel; comfortable working with large, complex datasets
Experience with SQL and data modeling for pulling and validating operational data
Strong communication skills — able to translate technical findings into clear language for non-technical stakeholders
Lean, Six Sigma, or comparable process improvement background (formal certification not required)

Nice To Haves

Familiarity with Warehouse Management Systems (WMS)
Experience with SharePoint for document management
Background in volume-based capacity planning

Responsibilities

Assist in managing and executing the Document Management System for Standard Operating Procedures, ensuring SOPs are current, accessible, and consistently formatted.
Partner with Operational Managers to write, revise, and retire SOPs as processes evolve.
Conduct regular process audits to verify adherence to documented standards and identify gaps.
Design and execute time and motion studies across card operations workflows.
Develop and maintain labor standards based on observed and measured performance data.
Translate standards into actionable benchmarks for Managers and Supervisors.
Build and maintain the Operations teams labor models that connect volume forecasts to headcount and shift requirements.
Support headcount planning cycles with data-backed recommendations for staffing levels.
Identify capacity constraints or surplus early, giving management actionable insight to adjust.
Perform ad hoc business and operational analysis as prioritized by the Business Operations team.
Collaborate across departments to gather process input, share findings, and drive adoption of changes.

Benefits

Excellent benefits
generous PTO
flexible scheduling
remote work opportunities
paid parental leave
safe harbor 401k match
paid holidays
employee discounts
Paid Time Off: 5 weeks accrued per year
8 Company Holidays
Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
Retirement: 401(k) with 4% Safe Harbor match, no vesting period
Paid Parental Leave
Flexible Spending Accounts & Health Savings Accounts
Pre-Tax Commuter Benefits
Supplemental Life and AD&D Insurance
Accident, Critical Illness & Hospital Confinement Plans
Employee Assistance Program
Employee Discount