Business Process Analyst - Manufacturing & Sourcing Operations

Boston Dynamics•Waltham, MA

About The Position

The Business Process Analyst for Manufacturing & Sourcing Operations is responsible for analyzing, designing, and optimizing end-to-end business processes to ensure corporate strategy is translated into coordinated, cross-functional execution. This role specifically addresses the critical need to bridge the gap between Manufacturing and Sourcing operations and the IT organization. The Analyst serves as a process architect and systems thinker, focused on uncovering bottlenecks, improving handoffs, identifying automation opportunities, and driving operational discipline across the supply chain. The BPA serves as a process architect and systems thinker, focused on improving service delivery, reducing friction at cross-functional handoffs, enabling scalability, and enforcing operational rigor across the post-sales lifecycle. This role sits within Business Operations and partners closely with Global Services & Support leadership while working horizontally across the organization.

Requirements

Bachelor’s degree in business, operations, or a related field.
Experience owning or materially contributing to enterprise-scale process design and/or system implementations.
Experience operating in a scaled, audit-aware, or regulated environment.
Strong working knowledge of CRMs, MES, ERPs, MRPs, MAPs, and related enterprise systems.
Demonstrated ability to work through ambiguity, manage competing priorities, and drive alignment across teams.
Exceptional communication, organization, and attention to detail.

Nice To Haves

Lean manufacturing exposure desired

Responsibilities

Own the end-to-end design, documentation, and governance of assigned business processes, including change control and ongoing optimization (e.g., lead to cash, procure to pay, plan to produce, and record to report).
Modernize and automate highly manual and outdated supply chain processes to increase scalability and reduce lead times.
Identify inefficiencies, friction points, and redundancies across workflows; recommend and drive process improvements, particularly at cross-functional handoffs.
Facilitate alignment and decision-making when tradeoffs arise, balancing speed, scalability, and control.
Ensure processes support internal controls, audit readiness, and operational rigor.
Lead the recovery and stabilization efforts following the recent MRP migration to restore operational efficiency and data integrity.
Drive continuous improvement initiatives beyond IT systems, identifying and implementing operational efficiencies to streamline day-to-day manufacturing and sourcing workflows.
Partner with cross-functional stakeholders to align processes with business objectives.
Serve as the primary bridge between business stakeholders and IT to identify and drive critical improvements to the ERP system, ensuring functional requirements translate into effective technical solutions.
Own the business intake and prioritization of system enhancements in partnership with IT.
Translate process requirements into clear, actionable system requirements that meet company standards.
Collaborate with the BizOps Insights team to define, track, and operationalize key metrics that inform optimization and accountability.
Oversee user acceptance testing and support enablement efforts to ensure successful adoption of new processes and tools.
Drive structured change management when introducing new processes or tools.
Establish and enforce process governance standards to maintain operational discipline and audit readiness.