Operations Planning and Governance - Senior Manager - Operations Analytics and Enablement
Golden 1 Talent Acquisition Team•Sacramento, CA
•Hybrid
About The Position
This role leads the Data Solutions and Operation Transformation Teams, providing hands-on guidance, prioritization, and quality oversight to deliver accurate, timely analytics and ServiceNow workflows that support Service Operations and improve member outcomes. The ideal candidate is a data-driven people leader with strong analytical expertise, data governance discipline, and technical fluency to translate complex business needs into clear insights, dashboards, and models. This role partners cross-functionally with Service Operations, analytics, technology, and compliance leaders to align analytical execution with organizational strategy, proactively identify risks and improvement opportunities, and drive efficiency, transparency, and continuous improvement.
Requirements
- Bachelor’s Degree in Data Science, Statistics, Computer Science, Decision Sciences, Operations Research, Management Science, Digital Marketing, or directly relevant experience alongside applicable certifications preferred
- 8+ years of progressive experience in analytics, business intelligence, or operational enablement
- 5+ years of people leadership experience, including managing managers or senior professionals
Responsibilities
- Lead and oversee teams responsible for Data Solutions Analytics and ServiceNow workflow development
- Support staff delivering analytics, reporting, process optimization, automation, and operational transformation initiatives in support of Service Operations
- Translate departmental strategy and roadmap into prioritized, actionable deliverables, ensuring timely, high-quality execution across analytics, reporting, and enablement workstreams
- Partner with Service Operations and organizational leaders to understand business needs and translate them into clear analytical, reporting, and process improvement requirements
- Collaborate cross functionally with analytics, technology, compliance, operations, and transformation teams to align enterprise priorities and manage inter dependencies
- Develop and maintain relationships with senior leaders and stakeholders; organize, participate in, and lead proposal development and strategic discussions as needed
- Review, validate, and provide quality assurance for analytical outputs, dashboards, reports, data models, and efficiency solutions prior to delivery
- Develop and maintain operational metrics and dashboards, including productivity, quality, forecasting, efficiency, and performance indicators
- Utilize data analytics to identify trends, measure the impact of process improvements, and support data driven decision making
- Support executives, compliance, and operational leadership with timely, accurate, and high visibility analytical insights and reporting
- Provide regular progress, production, and performance reporting to leadership and governance forums
- Identify, lead, and execute opportunities for process improvement, automation, innovation, and workflow optimization across Service Operations
- Lead change management, business analysis, and process enablement efforts to support enterprise initiatives and adoption of new capabilities
- Monitor industry’s best practices, emerging technologies, and external benchmarks to drive continuous improvement and innovation
- Ensure Operations Transformation team requirements are accurate and ServiceNow Workflow delivery time adherence
- Manage all aspects and phases for the ServiceNow workflow delivery life‑cycle to ensure SLAs are met
- Influence, guide and train peers and colleagues on ServiceNow capabilities and limitations
- Monitor workload balance, capacity, and productivity to ensure effective utilization of analytics and enablement resources
- Support cost/benefit analyses, staffing forecasts, workload planning, budgeting, and financial decision making for operational initiatives
- Oversee business requirements development and support the finalization and governance of statements of work (SOWs) with vendors or internal development partners
- Reinforce and ensure adherence to Golden 1 data governance standards, documentation practices, internal controls, data ethics principles, and regulatory requirements
- Identify, escalate, and mitigate operational, data, capacity, or delivery risks, providing recommended solutions and corrective actions
- Lead engagement planning and budgeting; mobilize and manage teams to deliver initiatives within scope, timelines, and financial targets
- Coach, mentor, and develop managers and team members through performance management, staffing support, skill development, succession planning, and employee engagement initiatives
- Foster a positive, inclusive, and high-performance work environment aligned with Golden 1’s mission, vision, and core values
- Contribute to the growth and development of Golden 1 products, services, and operational capabilities
- Perform other duties as assigned.
Benefits
- Comprehensive compensation package
- Well-being and work-life balance
- Career development and growth
- Rewards and recognition
- Commitment to Diversity, Equity and Inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Senior
