Operations Performance Management Specialist

Health Care Service Corporation•Richardson, TX

1d•$61,500 - $136,100•Hybrid

About The Position

Positioned at the intersection of data, technology, and business operations, this role supports the development and delivery of operational performance reporting to enable informed decision-making. The Specialist independently analyzes data, develops reporting solutions, and translates business requirements into accurate, actionable insights, adhering to established data governance standards. This role advances standardized, scalable, and automated reporting by identifying improvement opportunities and leveraging data, tools, and system capabilities to improve efficiency and effectiveness.

Requirements

Bachelor’s degree and 3 years of experience with a broad range of exposure to system analysis, application development, database design and administration, or 7 years of experience with a broad range of exposure to systems analysis, application development and administration.
Experience with and understanding of Governance, Risk and Compliance concepts and processes (e.g. policies, audits, controls metrics)
Experience with a GRC Solution
Experienced in tracking and organizing information
Experienced in various desktop tools for tracking and managing information
Experienced in leading work efforts, simple project management
Experienced in preparing and reporting status
Knowledge of corporate operations, including business partner operations, compliance support, code of conduct, and corporate policies and procedures.
Knowledge of organization structure and responsibilities, regulatory policies and procedures and other subsidiary operations.
Clear and concise verbal and written communication skills, including the ability to articulate complex concepts to various technical and non-technical audiences.
Time-management, and project-management skills.
Collaborate well with individuals across the business and IT, as well as at all levels of the organization.
Experienced in areas of sensitivity, listening/receptivity, leading and motivating others, and open to the opportunities of new ideas and approaches proposed by auditees and project leaders.
Work Independently, with guidance in only the most complex situations

Nice To Haves

Bachelor's degree in related field (e.g., Business Analytics, Data Analytics, Data Science, Statistics, Mathematics, Economics, Information Systems, Computer Science, Operations Management)
Demonstrated progression in applying analytical, technical, and business domain knowledge to solve moderately complex problems with limited oversight.
Strong proficiency in programming and query languages (e.g., SQL, Python, R) with the ability to independently develop, optimize, and troubleshoot queries.
Ability to create dynamic and engaging dashboards leveraging data visualization tools such as Tableau and/or Power BI.
Experience using automation tools (e.g., Alteryx, UiPath) to support data preparation, workflow execution, and process improvements.
Solid project management skills, including the ability to manage multiple priorities, track deliverables, and resolve issues in moderately complex initiatives.

Responsibilities

Analyzes data, develops reporting solutions, and translates business requirements into accurate, actionable insights.
Adheres to established data governance standards.
Advances standardized, scalable, and automated reporting by identifying improvement opportunities.
Leverages data, tools, and system capabilities to improve efficiency and effectiveness.
Tracks and organizes information.
Prepares and reports status.
Collaborates well with individuals across the business and IT, as well as at all levels of the organization.
Works independently, with guidance in only the most complex situations.