Operations & People Support Coordinator

Fortins•Chilliwack, BC

6d•CA$22 - CA$26•Hybrid

About The Position

The Operations Support and HR role is a hybrid position designed to bridge HR functions with day-to-day operational needs across the organization. This role combines traditional HR responsibilities with hands-on involvement across various departments, including retail floor/warehouse operations, payroll administration, and leadership in workplace health and safety initiatives. The candidate will receive comprehensive cross-training to ensure a deep understanding of company operations. Operations Support and HR is primary for: Human Resources, Operations Support, Health and Safety Leadership, Working at other branches to support Operations and HR primary tasks, Payroll Administration Back-up. Reporting to the VP of Operations for guidelines and support.

Requirements

Previous experience in HR or Office Administration preferred
Strong people skills with a positive attitude and professionalism
Comfortable taking charge in difficult situations
Proficiency with computers and online office tools such as HRIS (ADP), Word, Excel, and Google Workplace

Nice To Haves

CPHR designation or working towards a CPHR designation is an asset
Experience leading or working with a Joint Health and Safety Committee
Experience in the retail and customer service industry

Responsibilities

Manage and support recruitment, onboarding, off-boarding, and performance processes.
Manage recruitment for all departments
Support managers in performance-related issues
Handle termination-related matters
Maintain employee records and ensure compliance with labor laws and company policies.
Act as a resource for employee questions regarding benefits, policies, and workplace concerns.
Manage and support annual performance evaluations and other employee evaluations
Assist with training matrix tracking and employee engagement initiatives.
Develop, review, or improve company policies and procedures
Support the leadership team in various projects
Support VP of Operations with scheduling and timecard approvals.
Scheduling and timecard approval as needed when other managers are away
Rotate through key positions within the company to gain working knowledge of all roles. Counter, Dispatch, Shipping/Receiving, Administrative
Document job instructions and provide feedback for process improvements.
Act as a backup for operational areas during peak times or staff shortages.
Uniform inventory management
Going to other branches to assist in various tasks and training
Serve as the Employer Co-Chair of Health and Safety for the organization.
Conduct risk assessments and implement safety protocols.
Lead safety training and ensure regulatory compliance.
Coordinate incident investigations and maintain health and safety records.
Ensure WorkSafe BC compliance
Processing payroll accurately and on time.
Semi-monthly, Final Pays, bonuses, ROE submissions
Ensure compliance with all federal, provincial, and local payroll regulations.
Support tracking of hours, leave, and benefits in coordination with department managers
Administration for benefits, RRSP, EHT, and WCB claims/filing
Processing Year-End
T4’s, reporting etc.