Operations & Outreach Manager, Hawaii Mobile Museum of Tolerance

SIMON WIESENTHAL CENTER•Honolulu, HI

1d•$70,000 - $75,000•Onsite

About The Position

The Operations & Outreach Manager serves as the operational backbone of the Hawaiʻi Mobile Museum of Tolerance, ensuring the efficient scheduling, deployment, coordination, and utilization of HMMOT programming statewide. This position is responsible for managing school outreach logistics, program scheduling, logistics coordination, site preparation, stakeholder communications, and operational reporting. Working closely with the Program Manager, national MMOT leadership, MRA (bus contractor), bus drivers, facilitators, and community partners, the Operations & Outreach Manager helps ensure that every HMMOT engagement is executed with professionalism, efficiency, and a commitment to respectful, community-centered engagement. The ideal candidate is highly organized, detail-oriented, relationship-focused, and understands the importance of building trust through collaborative, culturally responsive, and place-based approaches to community engagement in Hawaiʻi.

Requirements

Bachelor's degree or equivalent professional experience.
Minimum of three years of experience in operations, project management, outreach, event coordination, nonprofit administration, education administration, or related fields.
Exceptional organizational and project management skills.
Strong customer service and relationship-building abilities.
Excellent written and verbal communication skills.
Ability to manage multiple projects and deadlines simultaneously.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office, Google Workspace, CRM systems, and scheduling platforms.
Valid driver's license and ability to travel throughout Hawaiʻi, including inter-island travel.

Nice To Haves

Experience with logistics coordination, event management, or fleet operations.
Experience managing databases, reporting systems, and program metrics.
Experience working with K–12 schools, districts, or educational organizations.
Experience in museum, nonprofit, or community-based programming.
Familiarity with Hawaiʻi's educational landscape and communities.
Understanding of Hawaiʻi's cultural, historical, and ethnic perspectives.

Responsibilities

Serve as the primary coordinator for all HMMOT scheduling and booking activities across the Hawaiian Islands.
Manage the statewide calendar and deployment schedule to maximize accessibility and program reach.
Coordinate bookings with schools, districts, community organizations, and educational partners while ensuring clear communication and responsiveness.
Maintain scheduling systems, operational databases, and program records with accuracy and attention to detail.
Ensure timely communication regarding program confirmations, logistics, preparation requirements, and follow-up activities.
Monitor program utilization and identify opportunities to expand access and participation statewide.
Coordinate facilitator schedules and staffing assignments to support high-quality program delivery.
Build and maintain strong relationships with schools, educators, community organizations, and stakeholder groups throughout Hawaiʻi.
Serve as a primary point of contact for program inquiries, scheduling requests, and outreach efforts.
Conduct outreach that is grounded in respect, reciprocity, and meaningful relationship-building rather than transactional engagement.
Support participation efforts across diverse communities while ensuring programming remains responsive to local needs and perspectives.
Assist with community meetings, open houses, stakeholder briefings, and educational events.
Foster ongoing communication with partners to support positive experiences, repeat engagement, and long-term collaboration.
Engage with stakeholders in a manner that reflects Hawaiʻi's values of community partnership, mutual respect, and cultural awareness.
Coordinate all logistical requirements necessary for successful HMMOT deployments.
In collaboration with MRA, mobile operators and drivers, ensure site readiness, parking access, power requirements, participant flow, accessibility considerations, and operational needs are addressed in advance.
Collaborate with fleet, facilities, and operations teams regarding vehicle scheduling, maintenance, and readiness.
Coordinate transportation, lodging, and travel arrangements as needed.
Manage inventory, educational materials, supplies, and program resources.
Support event setup, execution, and breakdown while maintaining operational excellence and attention to participant experience.
Assist in ensuring deployments are carried out in a manner that reflects respect for local communities, host sites, and cultural protocols when applicable.
Maintain accurate participation records, scheduling data, and operational documentation.
Track student, educator, and community engagement metrics across all programming.
Manage CRM, scheduling, and reporting platforms to support operational effectiveness.
Generate monthly, quarterly, and annual reports for leadership and stakeholders.
Support grant reporting and data collection requirements.
Monitor outreach pipelines, bookings, utilization rates, and participation trends to support strategic planning and continuous improvement.
Assist with planning and execution of community events, public programs, stakeholder briefings, funder visits, open houses, and advisory committee meetings.
Represent HMMOT at educational gatherings, conferences, and community events throughout Hawaiʻi.
Support storytelling, impact collection, and community visibility initiatives that are community-informed and reflective of local perspectives.
Help cultivate partnerships that strengthen HMMOT's presence and impact across the islands.
Prepare contracts, MOUs, confirmations, and program documentation.
Track invoices, purchase requests, and operational expenses.
Maintain organized digital and physical filing systems.
Coordinate meetings, timelines, and project deliverables.
Support compliance with organizational policies, grant requirements, and operational procedures.