Operations & Outreach Coordinator

ZEV Co-Op • Seattle, WA

1d • Hybrid

About The Position

The Outreach & Operations Coordinator is a dynamic, hybrid role essential to the day-to-day functional execution and community growth of ZEV Coop. Operating out of Seattle, this position serves as the critical link between member experience and fleet management. The Coordinator is responsible for executing grassroots community engagement, delivering excellent customer support, and ensuring the safety, efficiency, and reliability of our electric vehicle (EV) fleet and charging infrastructure (EVSE).

This role works cross-functionally, collaborating closely with both the Outreach and Operations teams to align membership strategies with fleet capabilities. The Coordinator provides vital on-the-ground support for both community initiatives and field operations, ensuring seamless continuity between participant needs and vehicle readiness, and currently will report directly to the Outreach Manager.

Requirements

• Minimum requirement of an Associate’s Degree (BA or BS highly preferred).
• Proven background in customer service, administrative support, or community outreach.
• Previous experience in project coordination or operations is highly desired.
• Familiarity with carshare models and EV/EVSE infrastructure is a strong plus.
• Exceptionally strong interpersonal, communication, and problem-solving abilities.
• High degree of organization with a deep understanding of customer service and risk mitigation.
• High computer literacy with the ability to quickly master CRM platforms, fleet management software, and Google Workspace.
• Valid Washington state Driver’s License required with access to a personal vehicle to use as needed.

Nice To Haves

• Previous experience in project coordination or operations is highly desired.
• Familiarity with carshare models and EV/EVSE infrastructure is a strong plus.

Responsibilities

• Act as the frontline point of contact for participant concerns, ensuring rapid resolution and high-level care. Process driver applications, conduct motor vehicle record (MVR) checks, review membership applications, and process income qualification requests.
• Assist in the planning, execution, and on-site management of community outreach events, listening sessions, and the annual member meeting to build brand visibility and generate membership leads.
• Help maintain and update the Carshare Handbook, FAQs, and driver orientation materials. Assist in deploying customer surveys and tracking feedback.
• Help the leadership team as needed with in-person events and activations to serve the membership and community.
• Conduct routine inspections, cleaning, and servicing for the EV fleet and charging stations. Ensure preventative maintenance schedules are followed using fleet management software.
• Assist in the response to vehicle-related crises, coordinating emergency towing, tracking damage reports, and supporting the safe recovery of assets.
• Serve as a secondary contact for Host Sites, conducting routine site visits to ensure operational standards. Assist in tracking vendor and subcontractor activities.
• Maintain high proficiency in the Co-op’s CRM, customer service platforms, and carshare/fleet management software (GTS, Cloudboxx) to track support tickets, maintenance logs, and member data.
• Relay vital participant feedback to the Operations team to resolve hardware/software issues and ensure fleet availability aligns with outreach promotions.
• Update the policies and documentation around the Carshare Handbook, Operations Blueprint or other data systems related to the organization.
• Actively participate in the Co-op’s Safety Management System (SMS). Strictly enforce and adhere to "STOP WORK" protocols, hazard reporting, and PPE usage.
• In the case of emergencies or safety concerns this position can go directly to the Deputy Director or Executive Director as needed.
• Cultivate a diverse, welcoming, and productive team culture, acting as an enthusiastic ambassador for ZEV Coop to members and the public.

Benefits

• Pacific Northwest business casual attire
• Co-op uniform and grooming standards
• Mandatory utilization of Personal Protective Equipment (PPE) as assigned
• Adherence to a Drug-Free workplace requirement as outlined in the Employee Handbook

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree