Operations Officer East Bedfordshire, North Cambridge, Peterborough, and North Norfolk

The Duke of Edinburgh's Award

9d•Remote

About The Position

We are seeking a dynamic, proactive, and relationship-focused Operations Officer to join our England Operations team. This role involves working directly with schools, colleges, charities, local authorities, and other organizations to help more young people access and benefit from the DofE programme. The Operations Officer will manage a portfolio of Licensed Organisations (LOs) across East Bedfordshire, North Cambridge, Peterborough, and North Norfolk, supporting them in delivering a high-quality DofE programme while promoting growth, inclusion, and participation. This is a field-based role, with work from home when not attending meetings, training sessions, or events. The primary responsibilities include serving as the main point of contact for Licensed Organisations, building strong partnerships, and providing expert support, guidance, and training. The role also involves collaborating with colleagues across England and the UK to implement strategic objectives, expand participation, and ensure access for young people facing barriers and marginalization. The position offers a blend of relationship management, program development, training delivery, data analysis, and project work.

Requirements

Excellent relationship-building and stakeholder management skills.
Strong communication and influencing skills, both written and verbal.
The ability to work independently while contributing effectively within a team.
Outstanding organisational and administrative skills, with the ability to manage competing priorities and meet deadlines.
Strong attention to detail and experience producing high-quality written communications.
Confidence in facilitating meetings, delivering training, and giving presentations in both virtual and face-to-face settings.
A solution-focused mindset with the confidence to challenge poor practice constructively.
Strong analytical skills with the ability to interpret data and take appropriate action.
Good digital literacy, including confidence using Microsoft Office applications.
A genuine commitment to supporting young people and promoting inclusion and opportunity for all.
Applicants should live within, or close to, the East Bedfordshire, North Cambridge, Peterborough, and North Norfolk area.

Responsibilities

Build and maintain strong relationships with Licensed Organisations to support the delivery of a high-quality DofE programme.
Provide day-to-day support, advice, and guidance to Licensed Organisations, including the induction and training of staff.
Develop and implement organisation-specific development plans with both short and long-term objectives.
Monitor performance and participation trends using DofE systems and management tools, supporting accurate forecasting, budgeting, and target tracking.
Promote effective use of eDofE and other operational systems across your portfolio.
Conduct regular meetings with Licensed Organisations, both online and face-to-face.
Undertake licence reviews and support the onboarding of new Licensed Organisations.
Increase participation among young people experiencing marginalisation and help ensure programme accessibility and inclusivity.
Support the planning, promotion, and delivery of regional events and activities.
Attend and support national DofE events, including Gold Award celebrations, with occasional overnight stays where required.
Work collaboratively with colleagues across the UK, contributing to projects, working groups, and organisational initiatives.
Assist with grant applications and the monitoring and reporting of funded projects.
Contribute to the delivery of the DofE strategy and England business plan.