Operations Officer - North West Surrey

The Duke of Edinburgh's Award

9d•Remote

About The Position

As an Operations Officer, you will manage a portfolio of Licensed Organisations (LOs), primarily schools, alongside colleges, charities, local authorities, youth groups, pupil referral units and young offender institutions. While the DofE does not work directly with young people, our Operations Officers play a vital role in supporting and developing the organisations that deliver the programme. You will act as the key point of contact for your portfolio, working closely with senior leaders, programme coordinators and stakeholders to ensure a high-quality, inclusive and sustainable DofE offer. Working as part of a collaborative team of Operations Officers, you will report to an Operations Manager and primarily work from home when not attending meetings, training sessions and events, both virtually and in person.

Requirements

Proven ability to establish and maintain effective relationships with a diverse range of stakeholders and organisations.
Strong communication and influencing skills.
Self-motivated with the ability to work independently and as part of a team.
Excellent organisational and administrative skills, with the ability to manage competing priorities and meet deadlines.
Strong attention to detail and excellent written communication skills.
Confident delivering meetings, training sessions and presentations both virtually and in person.
A solution-focused approach with the confidence to challenge poor practice constructively.
Ability to analyse, interpret and act upon data and performance information.
Strong IT skills, including Microsoft Teams, SharePoint, Outlook, Word and Excel.
Hold a full UK driving licence and have access to a vehicle for work purposes.
Be willing to travel regularly across the North West Surrey portfolio area.
Be flexible to work occasional early mornings, evenings and weekends.
Live within, or very close to, the North West Surrey area.

Nice To Haves

Knowledge or experience of The Duke of Edinburgh's Award.
Understanding of the education, youth or voluntary sectors and the challenges faced within these environments.

Responsibilities

Building and maintaining strong partnerships with Licensed Organisations to support the successful delivery of high-quality DofE programmes.
Providing day-to-day support, guidance, induction and training to DofE leaders and staff.
Developing and implementing organisational development plans with both short and long-term objectives.
Monitoring performance, participation and growth using DofE systems and online management tools, including eDofE.
Conducting regular meetings with stakeholders, both online and face-to-face.
Carrying out licence reviews and supporting the onboarding of new Licensed Organisations.
Driving participation among young people experiencing marginalisation and helping organisations improve inclusivity and reach.
Supporting the planning and delivery of regional and national events, including occasional evening, weekend and overnight commitments.
Working collaboratively with colleagues across England and the wider UK through projects and working groups.
Supporting grant applications and assisting with monitoring and reporting requirements for funded projects.
Contributing to the delivery of the DofE strategy and England business plan.